How can LionO360 CRM Help Upgrade Business Capabilities?
For growing businesses, CRM has become an inevitable tool to reach customers, build long-lasting relationships with them, and drive data-driven decisions to impact sales and unlock growth potential.
Out of the available CRM tools or cloud-based applications, introducing LionO360 CRM – a powerful customer relationship management platform transforming the way businesses connect with their customers, interact and convert them to generate business, and serve them anticipated support when they are in need.
Founder & CEO of LionOBytes
To answer comprehensively about LionO360 CRM – a product of LionOBytes, We sat down with Arun Upadhyay, founder and CEO of LionOBytes. During this Q&A session, Arun shared how LionO360 CRM can strengthen business capabilities and help businesses unlock their business growth.
How can businesses benefit from LionO360 CRM?
LionO360 CRM is designed to reinforce businesses to manage, drive, and retain their customer base in an efficient way while minimizing their operational costs. With a few key capabilities, here is how LionO360 CRM can help businesses unlock their business growth:
AI-Based Lead Scoring
To maximize your lead conversion and level up your revenue, it is imperative to prioritize potential leads that are more likely to be converted. This can be made possible through a Lead Management CRM comprising lead scoring capability.
Again, manually calculating the score for each lead could be time-consuming for your sales team. Thus, automation in lead scoring is crucial to imbibe.
Here, LionO360 CRM’s AI-based lead scoring can help. Configured with Machine Learning algorithms, it allows businesses to automatically generate a score for each lead lying between 1 to 100, helping businesses determine which leads should be prioritized first and which should be considered later.
Thus, LionO360 CRM is enabling businesses to focus on and prioritize what matters to their business impacting their growth.
AI-Based Opportunity Management
Once the leads get converted and reach the opportunity stage or become prospects, acquiring automated scoring for each opportunity can help businesses speed up the process of converting the prospect into a customer. Here, businesses need a CRM equipped with AI-based opportunity scoring functional capability.
Certainly, using LionO360 CRM, businesses can enable their sales team to obtain a seamless score out of 100 for each opportunity based on their past engagement level, manpower strength, yearly turnover, geo-location they belong to, etc.
These AI-based opportunity scores can help businesses prioritize and spend time on opportunities that are more likely to be converted into customers.
Another powerful capability that our system imbibes is customer grading to determine customer eligibility. Yes, it’s such an amazing functionality that helps businesses by providing a grade to each lead or prospect. This grade may lie between A to D wherein ‘A’ denotes the higher chances of conversion and ‘D’ denotes the lower chances of conversion.
These grades are defined based on the customer’s geo-location, currency, time zone, number of resources on their payroll, etc. Thus, strengthening businesses to check whether the customer is eligible to buy your product or not. This will also ensure working on quality leads only.
Generative AI & Sentiment Analysis
The next key feature of LionO360 CRM to be introduced here – Generative AI and sentiment Analysis wherein businesses can enable their sales team to automatically generate customer emails such as welcome emails to new customers, follow-up emails, etc.
This can save time and effort for their sales personnel which can be utilized further in generating more and more business. Yes, it takes a lot to write emails to each of your customers and LionO360 CRM simplifies this process.
Moreover, providing seamless and quick support to the customers helps uplift customer experience as well as build long-lasting relationships with them. Here, LionO360 CRM simplifies the way of responding to customers with sentiment analysis.
As the name suggests, sentiment analysis feature of LionO360 CRM equips businesses with the capability of getting customers’ sentiments in terms of whether the conversation happened or experience remained positive, neutral, or negative with the customer without even opening and reading the whole customer email. This can help prioritize and improve customer experience.
Ticket & Case Management
Along with acquiring new customers, retaining the existing ones is also crucial. This requires building a sturdy relationship with your customer base, personalizing their experience, and yielding quick yet timely support to them.
To ensure elevated customer experience, LionO360 CRM enables businesses to listen to their customers’ pains or issues and provide resolutions accordingly. Leveraging our CRM, businesses can allow their customers to submit their cases and requests seamlessly to be resolved by their support team.
Customers can also submit their cases and requests using emails and these emails can be converted into tickets automatically. Further, depending on the customers’ issues, these cases can be categorized and prioritized to ensure improved customer service and an increased customer retention rate.
Reporting & Analytics
To stay updated with business progress and to make informed decisions, businesses need seamless and centralized reports accessible in real-time. LionO360 Cloud-based CRM is facilitated with reporting and analytics functionality wherein businesses can easily access lead reports, opportunity reports, user activity, and more.
In addition, businesses can also monitor their customer tickets and cases and empower their support team to provide prompt solutions against their customers’ raised tickets or cases. This will help intensify customer experience while promoting their association with you.
How Can LionO360 CRM Unlock Business Growth?
Easy-to-use Interface
LionO360 CRM comes with an easy-to-use and secured interface as one can commence using it with minimal end-user training. It can be logged in using any device and accessed from anywhere. All you need to get started to impact your business growth in no time.
Self-Personalization
LionO360 CRM can be configured and personalized as per distinct business needs or operational practices they embrace in their operational space. Users can add fields and select or deselect options as per their unique needs. Through this functionality, LionO360 CRM encourages higher efficiency and unlocks growth in growing businesses.
Efficient Features
LionO360 CRM is equipped with easy-to-use and efficient features that everyone in your organization can effectively use. It acts as one of the best CRM software empowering businesses to take care of their growing business needs with anytime, anywhere, and any device flexibility.
The amalgamation of AI-based functionality can ensure smoother and efficient lead conversions. With real-time reports and personalized dashboards, businesses can make informed decisions instantly. Organizations can serve the optimum part to their customers with effective ticket and case management features of LionO360 CRM helping sustain long-term customer relationships.
About LionOBytes
Founded in 2016, LionOBytes offers business transforming platforms – LionO360 CRM, LionO360 FSM, and LionO360 ERP helping businesses reinforce their continuously growing business needs and anticipations while reducing costs and elevating the efficiency level.
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