Your ISP works quickly, this product was just released. We don't yet have the open source release available but you can be confident we are working on it. We appreciate your inquiry and I will contact you as soon as it is posted on opensource.arris.com. You may reach me directly at diana.anderson@arris.com anytime.
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Isak - Can you confirm which ISP you have? I believe it is Telia and, if so, please use these instructions to provide us the build number on the device: with the default Swedish settings the procedure to find the version is to go to "Om Tjänsten" in the menu and then "Teknisk Information" and look at "image" line, that should say something like "5.1" or "5.1.1rc3". You can provide this version and ISP information to me at diana.anderson@arris.com. Thanks, Diana
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I recently got a new Arris VIP4302 IPTV set-top box from my ISP.
Is there any open-source release available for this model?
Your ISP works quickly, this product was just released. We don't yet have the open source release available but you can be confident we are working on it. We appreciate your inquiry and I will contact you as soon as it is posted on opensource.arris.com. You may reach me directly at diana.anderson@arris.com anytime.
Isak - Can you confirm which ISP you have? I believe it is Telia and, if so, please use these instructions to provide us the build number on the device: with the default Swedish settings the procedure to find the version is to go to "Om Tjänsten" in the menu and then "Teknisk Information" and look at "image" line, that should say something like "5.1" or "5.1.1rc3". You can provide this version and ISP information to me at diana.anderson@arris.com. Thanks, Diana
ISP is Telia.
The requested information
Looking forward to the open-source release.
It has now been close to half a year since my initial request, to which you responded "you can be confident we are working on it".
At that point you also claimed "this product was just released". However, according to forum posts at https://www.minhembio.com/forum/index.php?showtopic=87235&page=525 the VIP4302 product was released through Telia in September 2016.
So now one year after product launch, and six months after my initial request, there is still no sign of an open-source release.
This is definitely not in the spirit of the GNU General Public License.
Hello Isak,
The Open Source for the VIP4302W is released and can be found at https://sourceforge.net/arris/vip4302w/home/Home/.
Best regards, Elaine