Xence AI for Web

Product snapshot

Xence AI is a conversational assistant built for Confluence and Jira Service Management that answers user questions directly within the support portal. Using ChatGPT technology, it supplies accurate responses without requiring agent intervention and can resolve roughly half of incoming queries instantly. The bot pulls information from your Confluence knowledge base so replies are specific to your organization’s documentation.

Integration and setup

Xence integrates seamlessly with Jira SM projects so employees can ask questions from within the portal and receive immediate, context-aware answers. Installation is handled through the Atlassian Marketplace and is designed to be straightforward so teams can enable the assistant quickly.

Key benefits

• Reduces repetitive manual searches and eliminates common Q&A back-and-forth, freeing agents to focus on higher-priority work.
• Operates 24/7 with no fixed limit on the number of user queries, delivering human-like responses that improve the support experience.
• Automates routine IT and HR request handling, helping teams of any size scale support without proportional increases in headcount.

Pricing and trial options

Xence offers transparent pricing with a simple setup process via Atlassian’s Marketplace. For organizations that want to evaluate the impact before committing, comparable vendors provide trial periods so you can measure time savings and workflow improvements in your own environment.

Other solutions to evaluate

• Gaspar AI — includes a 21-day trial so teams can test efficiency improvements; some users report reductions in manual effort by about 80%.
• SEMrush (Free tier) — presented as an alternative option to consider depending on your needs and budget.