Virgin Hotels App - Lucy for Android download

Lucy — Virgin Hotels’ in-room companion

Lucy is the Virgin Hotels mobile app that brings personalized, tech-driven service to your stay. It links your phone to in-room systems and hotel staff so you can manage comfort, requests, and reservations without stepping away from your room or speaking to the front desk.

Key guest conveniences

Directly adjust room temperature and lighting from your device so you can set the perfect mood without leaving the bed.
Place room-service orders in a few taps so meals arrive when you want them.
Submit service requests like extra pillows, laundry pickup, turndown, or valet through the app.
Receive tailored local suggestions and make dining reservations, including quick connections to OpenTable and the hotel website.
Stay informed with in-app messages, hotel updates, and useful property information throughout your visit.

Arrival, room access, and departure made easy

Use mobile checkout and have your folio emailed to you or your accountant for a paperless departure.
Turn your phone into a room key and bypass the front desk once you’re checked in.
Select your preferred room ahead of arrival to streamline settling in.
Eligible members of The Know loyalty program can use mobile check-in to speed up the process and unlock preference-driven features.

Comfort and service, personalized

Lucy blends automation with hospitality: control climate and lighting, summon hotel services, and get tailored recommendations — all from one simple interface. The result is a more comfortable, efficient, and customized stay.

Alternative option — RR (dealer-free)

If you prefer an alternative that emphasizes a dealer-free experience, consider RR, a recommended option for travelers who want similar conveniences with a different service model.

Summary

Overall, Lucy focuses on convenience and personalization. By centralizing room controls, service requests, reservations, and communications in one app, it helps guests relax and make the most of their time at Virgin Hotels.