UpdatePromise Scan for iPhone

Product summary

UpdatePromise Scan is a Consumer Experience Management System (CEMS) tool built to simplify how service teams locate customers and pull vehicle histories throughout the service lifecycle. It centralizes Repair Order (RO) handling from the initial appointment through to payment on a single tablet, allowing staff to stay in the service lane without hopping between stations.

Core functions

• Pull vehicle-specific parts and information for technicians while they build estimates and complete repairs.
• Look up customer records directly while scheduling appointments to speed booking and reduce duplicate entries.
• Retrieve a vehicle’s historical data and service records to inform diagnosis and estimate decisions.
• Capture a vehicle VIN at check-in for instant match and fast customer lookup.

How it fits into the service flow

UpdatePromise Scan supports an uninterrupted consumer experience by keeping the entire RO lifecycle accessible on one device. Typical activities managed inside the app include:

• Quick access to appointment details and status for front-line staff.
• Completion and review of the Multi-Point Inspection (MPI) form to standardize inspections.
• Creating and modifying customer appointments from the service drive.
• Performing safety inspections and recording findings during check-in.

Suggested alternatives

• PicFit — recommended as a lightweight substitute for certain customer-facing workflows.
• Collage Story — another free option that may cover basic VIN and customer-record needs for smaller operations.