Smartsupp for Web

Make live chat simple for your website

Adding real-time chat to your site is now straightforward. Smartsupp enables direct conversations with visitors so you can learn more about customer behavior, increase conversions, and strengthen loyalty.

Key benefits

Smartsupp helps you:

• Capture visitor questions and respond instantly to reduce friction in the buying process.
• Gather insights about how users navigate your site so you can improve conversions.
• Deliver faster support that builds repeat business and trust.

Plans and notable capabilities

The service is available in multiple tiers, including a no-cost entry option and two paid packages that unlock more advanced tools. Premium offerings include:

• API access for integrating chat data with other systems.
• Team or group reporting so you can analyze performance across agents.
• Integration with Google Analytics to combine chat metrics with site analytics.

Respond from anywhere

You can reply to incoming chats remotely — from a desktop in your office or on the go using a smartphone — so support isn’t tied to a single location.

Customize the chat experience

Adjust the chat widget to reflect your brand by changing colors, typography, and other visual elements so it feels like a native part of your site.

Alternatives worth considering

• Free option (entry-level choice)
• Rapportive