ServeDeck for Android

Product Snapshot

ServeDeck is a cloud-hosted web and mobile platform created by Mandrill Tech Sdn Bhd to simplify operations and facilities management across commercial properties, hotels, shopping centers, residential complexes, and service providers. The system is built to increase operational throughput, strengthen team accountability, and improve workplace collaboration.

Core Capabilities

• Asset and stock control, including tracking and basic inventory functions
• Scheduled and unscheduled maintenance workflows (preventive, inspections, audits, corrective)
• Quick issue reporting via photos or QR-code scanning
• Location-aware workforce planning and attendance tracking
• Automatic alerts with escalation paths to ensure timely resolution
• Centralized work-request creation and feedback collection
• Live performance dashboards and downloadable reports for oversight
• Team collaboration tools, such as threaded comments and live chat with support

How the Platform Works

ServeDeck lets frontline staff capture issues instantly — either by taking a photo or scanning a QR code — which creates a ticket and triggers immediate notifications. If a task is not handled within predefined timeframes, the system escalates it automatically so nothing falls through the cracks.

Maintenance management covers both planned activities (preventive maintenance, meter reading, routine inspections) and reactive work (repairs and general fixes). Managers can create work orders, assign technicians, and monitor progress in real time. Asset records and inventory levels are maintained in the same environment, simplifying procurement and replacement decisions.

Benefits for Operations

• Faster response times and fewer service outages thanks to instant reporting and escalation
• Clear visibility into team performance through real-time dashboards and reports
• Better coordination between staff via comments and integrated chat support
• Reduced administrative overhead with centralized work orders, attendance, and manpower planning

Who Should Use ServeDeck

This platform is suited to facilities teams and service providers operating in commercial real estate, hospitality, retail malls, multi‑unit housing, and contract maintenance firms — essentially any organization that needs to keep assets running smoothly and teams accountable.