my DMG MORI for iPhone

Quick overview

my DMG MORI is a customer portal app for iPhone, created by DMG MORI Global Marketing GmbH. It gives users a centralized way to contact DMG MORI’s service team and keeps them updated on active requests and parts orders.

Main advantages for users

• Skip waiting on hold and get help faster through direct in-app requests.
• Save time with service forms that are already filled with your machine and contact details.
• Receive faster, specialist responses because inquiries go straight to trained service staff.

Core capabilities

• 24/7 tracking of spare-part shipments so you always know where orders stand.
• A live order dashboard that displays the current processing stage for each service request.
• An instant communication channel to DMG MORI service experts, eliminating the need for repeated phone calls.

How it improves workflow

By providing pre-filled requests and a transparent order overview, the app reduces administrative back-and-forth and shortens resolution times. Real-time updates on both service tickets and spare parts remove the need for manual status checks and follow-up calls.