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Quick summary
Microsoft Support and Recovery Assistant (SaRA) is a complimentary troubleshooting tool from Microsoft that helps diagnose and resolve issues with Windows-based Microsoft products. It runs tests on your computer, points out the root causes of problems it finds, and suggests or applies the appropriate remedies. The tool is built specifically to work with Office, Microsoft 365 and Outlook, and because it’s an official Microsoft utility, it’s often the most compatible choice for resolving glitches in those programs.
Problems it can spot
SaRA recognizes a variety of faults across Microsoft apps and services. Examples include:
- OneDrive file sync failures
- Outlook failing to launch
- Problems with the Teams Meeting add-on inside Outlook
- Activation errors for Office
What you need to run it
- An active Internet connection is required for the tool to download diagnostics and solutions.
- You do not have to sign in with a Microsoft account to use the app.
- The duration of a full diagnostic run depends on the complexity of the issue; some scans can take several hours to complete.
How fixes are delivered
The assistant will recommend steps to resolve detected problems and, in many cases, can automatically apply fixes for you. When an automated repair is performed, the actions taken are recorded in a log you can review later.
Who benefits most
If you use Office, Microsoft 365, or Outlook and encounter errors, SaRA is a strong first option to try. It’s free, maintained by Microsoft, and tailored to work well with key Microsoft applications, making it a practical choice before trying third‑party repair utilities.
Technical
- Windows
- Free
