LivePerson for Web

Platform overview

LivePerson is a conversational AI solution designed to help businesses modernize how they interact with customers. The platform enables automated, yet personalized conversations across messaging and voice channels, helping teams scale support and sales while preserving human-like engagement.

Core features

• Voice AI for handling spoken interactions and IVR automation
• Generative AI to produce context-aware responses and compose messages
• Conversational Cloud for managing multi-channel dialogue flows and orchestration
• AI chatbot toolkit that streamlines bot building and conversation design
• Intelligent Insights that turn interaction data into recommendations for agents and teams

Where it’s commonly used

• Travel — tailored experiences for bookings, itineraries, and traveler support
• Retail — solutions for commerce conversations, product queries, and checkout assistance
• Financial services — secure, compliant interactions for banking and customer care

Business capabilities and results

LivePerson supports use cases across customer service, sales, and IT operations, delivering:

• More consistent, measurable engagement across channels
• Automation that frees agents for higher-value work, improving productivity
• Data-driven improvements from analytics that boost conversion and satisfaction

Professional services and support

The vendor offers implementation services and ongoing consulting to tailor the platform to organizational needs, plus round-the-clock technical support to keep systems running smoothly.

Recommended alternative

• WordGenie (paid)