Koncert for Web

Quick summary of the platform

Koncert is an AI-enabled sales acceleration solution built to simplify and speed up outbound sales work. It bundles intelligent calling tools, multi-channel sequencing, and management features so teams can connect with prospects more efficiently and focus on higher-value conversations.

Calling options and when to use each

• Agent-assisted dialer — Enables live agents to manage calls with system support for filtering and monitoring, ideal for teams that prefer human-led outreach.
• Click-to-call — Lets reps initiate calls instantly from their CRM or browser, useful for rapid follow-ups and one-off contacts.
• AI Flow dialer — Automates progressive dialing with built-in routing and smart connection logic to maintain steady call volume.
• AI Parallel dialer — Attempts multiple lines at once to maximize the chance of a quick connection, suited for high-volume outbound campaigns.

Orchestrating outreach across channels

Koncert Cadence coordinates multiple touchpoints into a single sequenced campaign, helping reps deliver consistent messaging.

• Social media engagement — Include targeted social steps to build awareness or follow up with connections.
• Video touches — Add personalized video links to increase response rates and stand out in inboxes.
• Email sequences — Schedule timed email cadences for nurture and follow-up.
• Phone calls — Insert voice outreach steps where direct conversations are most effective.

Virtual sales floor and operational controls

Koncert recreates a shared selling environment remotely so teams get the structure of an office without being in one.

• Remote Salesfloor — A digital workspace that supports real-time collaboration and visibility across agents.
• Caller ID administration — Centralized control over outbound caller IDs to improve answer rates and regulatory compliance.
• Dialing heat map — Visual insights that show optimal calling windows and geographic patterns to target the best times and regions.

Machine learning for prioritization and coaching

The platform uses analytics and ML to focus effort where it matters most and to develop reps faster.

• Lead scoring and prioritization — Predictive models assign value to prospects so agents pursue the highest-return opportunities first.
• Remote Coach — Manager-facing tools for coaching, call review, and performance feedback that work in distributed teams.

Integrations and expected impact

Koncert connects with common sales and marketing systems to keep data synchronized and workflows smooth. When configured well, the platform aims to reduce manual tasks, increase connect rates, and shorten sales cycles through automation and intelligence.

Suggested alternative

Airstrip AI (paid) — A recommended alternative for teams considering a different vendor that also emphasizes AI-driven outreach and automation.