Feedback Navigator for Web

Quick overview

Feedback Navigator is a browser-based AI application that automatically analyzes customer reviews and comments. It extracts sentiment and uncovers recurring requests so teams can prioritize improvements and respond more effectively. The platform accepts feedback from many channels and produces downloadable datasets for deeper analysis.

Who benefits most

• Product development teams looking to spot feature requests and pain points
• Property owners and managers aiming to monitor guest reviews across sites
• Hospitality and fitness operators who need a consolidated view of customer sentiment

Supported input channels

• Direct API connections to pull reviews from external systems
• Bulk CSV uploads for historical or offline datasets
• Major review platforms such as Yelp, Booking.com, and Trustpilot

Core capabilities

• High-level dashboards that surface the most common themes and urgent issues
• Automatic categorization so every comment can be grouped by topic
• Sentiment scoring and detection of specific user requests
• CSV export of analyzed data for reporting or further processing

Automations and integrations

Feedback Navigator lets you build custom workflows that trigger when new feedback arrives. You can attach webhooks to:

• Send automated replies or route items to the right team
• Push events to CRMs, ticketing systems, or notification services

Example alternate option

For teams that prefer a paid alternative, PropertyPen is a recommended commercial solution that provides similar analytics and workflow features.

Pricing and trial access

A free trial is offered so you can evaluate the tool before committing. Subscription tiers are available to match different volumes of usage and feature needs.