Faye for Web

Product snapshot

Faye is a subscription-based helpdesk built for blockchain projects, combining automated support with tooling tailored to on-chain issues. It pairs an adaptive AI assistant with analytics that focus on smart contracts and transaction data, so teams can resolve customer concerns tied to blockchain activity more reliably.

Capabilities at a glance

• Troubleshoots smart contract and on-chain problems using an AI assistant that learns from interactions.
• Provides a unified admin interface for managing tickets, workflows, and live messaging.
• Analyzes relevant transactions with a proprietary indexing layer to surface accurate fixes.
• Lets multiple agents work concurrently, supporting growing support teams.
• Automates common queries using customizable workflows to reduce repetitive workloads.
• Integrates with community and web touchpoints for seamless customer engagement.

How the system learns and finds answers

Faye indexes on-chain events and related transaction history, then maps that data to typical customer scenarios. The AI chatbot refines its responses over time by incorporating feedback and new cases, which improves accuracy and reduces false positives when diagnosing contract- or chain-related issues.

Deployment and integrations

The platform is designed for easy rollout: embed the chat on websites and connect to community platforms like Discord for omnichannel coverage. Administrators can configure permissions and monitor simultaneous sessions through the management console, making it straightforward to scale support as usage grows.

Pricing and trial options

Faye is offered under tiered subscription plans to fit different team sizes and usage levels. New customers can start with a 14-day trial to test functionality and measure impact before selecting a paid tier.

Why teams in web3 choose Faye

By focusing on blockchain-specific troubleshooting and continuous model improvement, Faye helps reduce resolution time and boost customer satisfaction. Its combination of transaction-aware analysis, agent collaboration features, and automation makes it a practical choice for companies aiming to scale support for decentralized products.