DEX Insight for Web

DEX Insight — optimize how employees use your software

DEX Insight is a subscription web service built to improve employees’ interactions with the applications they use every day. It captures real-world usage and user sentiment so organizations can spot which tools and workflows are actually being used, where friction exists, and how to prioritize improvements.

How it collects and delivers information

The solution combines a lightweight browser add-on with an optional desktop agent to gather telemetry and feedback directly from users’ sessions. Data is processed into clear, actionable reports rather than raw logs, allowing teams to move from observation to change more quickly.

• Browser add-on and desktop agent work together to collect usage and feedback in real time.
• Aggregated signals are converted into prioritized recommendations and reports.
• Feedback is captured in-app so responses reflect the context of use.

Core capabilities

• Tracks Monthly Active Users across both commercial and internal applications — including environments that don’t use standard licensing.
• Captures in-application feedback to reveal pain points inside workflows.
• Produces MAU-focused reports that surface engagement gaps and high-traffic processes.
• Integrates smoothly into existing toolchains so insights appear where teams already work.
• Transforms usage data into concrete steps teams can take to boost adoption and efficiency.

Key advantages

• Translates analytics into recommended actions and roadmaps for improvement.
• Uses the same browser extension and desktop connector to provide a holistic view of digital experiences.
• Delivers targeted Monthly Active User summaries that highlight opportunities for increased adoption.
• Enables contextual, in-app feedback collection so teams understand the “why” behind behavior.
• Monitors both licensed and internal apps for a complete picture of software usage.

Security, privacy, and regulated environments

DEX Insight is built with data protection and privacy as priorities, making it suitable for organizations with strict compliance requirements. It focuses on aggregated metrics and contextual feedback without exposing unnecessary personal details, helping teams investigate usage gaps while reducing regulatory risk.

Alternative worth evaluating

Consider the Minea subscription as a recommended alternative. It offers similar telemetry and user-feedback capabilities and may be a better fit depending on your existing architecture, licensing needs, or reporting preferences.