Chatsumo for Web

AI-powered chat assistants for companies

Chatsumo is a web application that transforms existing company documents and knowledge bases into conversational assistants. It helps businesses automate customer conversations, capture leads, and keep engagement active around the clock by turning static information into an interactive chat experience.

Important capabilities

• Confidence scoring to indicate how certain answers are, improving trust and handoff decisions.
• Answer revision tools that let you refine responses for accuracy and tone.
• Visual and behavioral customization so the assistant matches your brand and can be whitelabeled to remove Chatsumo branding.
• Built-in lead-capture and analytics features to turn conversations into measurable opportunities.

Deployment and channel support

• Facebook Messenger integration for reaching customers who prefer social chat.
• WhatsApp support for direct, mobile-first conversations.
• Web embedding and other connectors so you can place the assistant wherever your audience interacts.

AI model options

• GPT-4 and other advanced models for more nuanced, context-aware replies.
• GPT-3.5-turbo for cost-effective, high-performance conversational workloads.

Security and multilingual reach

• Supports more than 70 languages to serve global audiences and localized needs.
• Data storage on AWS infrastructure with industry-standard protections and compliance controls.

Suggested alternative

• HotBot (paid) — a recommended competitor if you’re comparing commercial options.