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Solution summary
BeyondTrust Remote Support is a web-based platform built to help IT teams deliver secure, remote assistance to users and systems no matter where they are located. It centralizes troubleshooting and maintenance workflows so technicians can manage endpoints, servers, and mobile devices from a single console.
Supported platforms
- Android devices
- iOS devices
- Linux distributions
- Apple macOS systems
- Microsoft Windows machines
Primary benefits
- Centralized management for devices both inside and outside corporate networks, reducing tool sprawl
- Multiple access methods (native client, browser session, or mobile app) to fit different technician workflows
- Comprehensive session logging and auditing, improving accountability and compliance
- Support for both attended (end-user present) and unattended (headless) connections for effective troubleshooting and updates
Security and access controls
BeyondTrust removes the need for traditional VPN tunnels by providing encrypted, brokered connections that are logged and monitored. Every remote interaction can be recorded and audited, and role-based controls let administrators enforce least-privilege access for technicians.
Deployment and client options
The product can be used through:
- A local/native application for persistent management
- Browser-based sessions for quick, no-install support
- Mobile apps to enable field technicians and on-the-go troubleshooting
Alternative to consider
If you are comparing commercial solutions, ConnectWise ScreenConnect (paid) is a commonly recommended alternative that offers similar remote access and support capabilities.
Technical
- Web App
- Full