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Quick summary of the app
AskFirst (previously called Ask NHS) is a free iPhone application created by Sense.ly Corporation. Listed under Education & Reference with a focus in Medicine, the app was developed in partnership with the NHS to help people access health and care guidance more easily.
Core capabilities
- Locate nearby NHS services and check their opening hours and addresses.
- Book or manage GP appointments directly through the app.
- Browse health advice and guidance on common problems and when to seek care.
- Request a clinician callback to discuss symptoms in more detail, if needed.
- With your permission, allow Sensely to access HealthKit data to tailor recommendations.
- Confidentially describe symptoms and interact with Sensely, the virtual health assistant.
Typical uses and supported complaints
AskFirst is designed for a wide range of everyday symptoms and minor medical concerns. Examples of conditions where the app can offer guidance include:
- General uncertainty about whether to seek medical help.
- Urinary symptoms.
- Sore throat.
- Rash.
- Vomiting related to pregnancy.
- Headache.
- Fever.
- Dizziness.
- Chest pain.
- Cough, cold or flu-like symptoms.
- Back pain.
- Abdominal pain.
Who can use it
The service is available to all NHS patients in England aged 16 and over. Parents or legal guardians may set up accounts on behalf of children under 16 so they can use the service for younger patients.
Emergency advice
If you are experiencing a life-threatening emergency, do not use the app — call 999 immediately.
Privacy and data handling
Conversations with Sensely are confidential. If you agree, the app can request health information from HealthKit to provide more personalized suggestions. The option to arrange a clinician callback is available when further professional input is required.
Technical
- iPhone
- Free