3018 for iPhone

Overview of 3018: National Helpline for Online Harassment

3018 is an iPhone app created by the Association e-Enfance to support people facing online harassment and digital violence. It connects users with trained responders who offer confidential, non-judgmental assistance and help victims stop ongoing abuse.

Primary support channels

• Real-time chat and telephone access to trained professionals who listen and advise on next steps.
• Guidance from responders on when and how to involve authorities or other services, tailored to each situation.

Evidence handling and case management

• A secure “digital vault” lets users log incidents and save screenshots or other proof safely until they choose to share them.
• Users can submit stored evidence to the helpline when they feel ready, enabling counselors to take appropriate follow-up actions.

Safety, privacy, and content removal

• Stored materials are protected with strong security measures to maintain confidentiality.
• The service can request removal of harmful content and aims to have material taken down quickly — in many cases within an hour.

Education and ongoing protection

• An interactive quiz, “Am I experiencing harassment?”, helps users recognize different forms of abuse and understand that their experiences are valid.
• Regular alerts and tips inform users about evolving privacy settings and safer practices on social networks.
• Practical information sheets explain legal rights and recommended responses for different types of online attacks.

App details and cost

• 3018 is available at no cost on the iPhone as a utility/tools application.
• It is designed to create a safer environment for victims, combining immediate support, evidence preservation, education, and rapid intervention options.