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Ticket Cluster is a java aplication who groups related text documents(text is extracted from a helpdesk) into clusters, providing an overview of the document set. This is done without preconceptions about keywords — this Java software analyzes the text and identifies the structure that arises naturally.
The extraction phase depends of the data of the helpdesk, in the current implementation there is a php script who extracts all text from numered tickets (Facil HelpDesk ) to a folder.
Once created the folder with text, run ticket cluster, select folder and click process.
After processing is done you can watch results in dendogram or tree.
Text mining, text clustering using LINGO
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