-
Our firm is looking for the same thing 2. This would be a great for all mantis users. I presume that all mantis users develop software...
2008-10-17 11:56:20 UTC by nobody
-
the sql statement to create the default admin/password account was not in the main database sql load. to create the admin/password account, execute the following sql
INSERT INTO hd_users VALUES (0, 'admin', '5f4dcc3b5aa765d61d8327deb882cf99', 'No', 'One', 'dump@blah.com', 0);.
2007-03-20 18:31:33 UTC by mokuma
-
despite what install says, there wasn't a admin account created for this database....
INSERT INTO hd_users VALUES (0, 'admin', '5f4dcc3b5aa765d61d8327deb882cf99', 'No', 'One', 'dump@blah.com', 0);
statement above created the default admin/password login.
2007-03-20 18:25:19 UTC by mokuma
-
I too did the install and it did not work...
per martinrowen i activated the register_globals
but in addition, the only user initially in the hd_users table is noone with a password of null. instructions does mention to create a user.
so create an admin user and fill in password
the program uses md5 encryption so if you don't have a encrypter available to you, do the following....
2007-03-20 01:26:44 UTC by mokuma
-
Right now, our company uses Microsoft CRM to manage our accounts. There are a couple of nice things about it,
Pros
1) It is integrated into Outlook.
2) It has a knowledge base that you can create with it.
Cons
1) It is very slow.
2) Perhaps it is a learning curve, but it is very clunky to use.
This is what I would like to see.
We setup our customer's in "Help Desk" with...
2006-12-14 15:41:43 UTC by nobody
-
Logged In: YES
user_id=1147357
Ensure you have 'register_globals = On' in your php.ini
control file.
Normally found in /etc/apache/php.ini.
This fixed it for me.
2005-02-10 16:45:44 UTC by martinrowen
-
I am a "newer user" (completely new to php/mysql).
I really like the look of MHelpdesk, but I don't know how to fix this
include path problem (which I assume is what I am experiencing).
My files are hosted at lunarpages, where I only have access to a control
panel (no telnet). I don't understand the instructions given in the install
file:
"There is a .htaccess file in the root...
2004-11-17 04:41:52 UTC by nobody
-
Hi,
I am using helpdesk2.
After login as root/password, it again comes back to
the login page.
I am not a php programmer.
I am helping our admin department to set up a help desk
Please help
John Varghese
johnv@aftek.com.
2004-08-12 06:58:12 UTC by nobody
-
Im not so sure about the http.conf configuration.
But it worked fine just to edit the include_path VAR in the
php.ini configuration. I had to do this anyway because I donī
t use Apache at the moment.
The VAR should look like:
include_path = ".:/php/includes:/var/www/html/mantis/inc"
If you use php as a module you shoud restart your webserver
after changing php.ini...
2003-10-09 09:07:26 UTC by nobody
-
Okay,
After a little thought I have fixed a few things for you regarding
(customer) side of things. In the previous version of the fixed
helpdesk I placed here I did not take out any of the html info on
the main page or change the (addticket) html. I left it as what I
had and you would have to edit the files yourself.
In this fixed zip file I have taken those out and put in...
2003-08-24 16:40:45 UTC by nobody
