DownloadHelpdeskrating is a Plugin for GLPI http://www.glpi-project.org extending the helpdesk tickets with a new tab. Here the work of the technician can be rated in 4 different
categories (overall, sollution, technician, time) with points from 1 to 6, where 1 is best and 6 is worst.
In turn the technician can also rate the requester's communication, input and collaboration, also with points from 1 to 6.
Additional to that the requester and the technician have the possibillity to add a comment to their rating, to explain the given points, if needed.
The rating is possible as soon as the ticket is solved.
GLPI-Logo by the GLPI-Project
Thumbs in Logo by http://commons.wikimedia.org/wiki/User:Bersam
Features
- Rating of Helpdesk tickets by the requester and the technician
- Rating is optional and always possible as soon the ticket is solved
- Rating a Ticket automatically accepts the solution
- Different statistics for the technician
Project Samples
Categories
BusinessLicense
GNU Library or Lesser General Public License version 3.0 (LGPLv3)Follow GLPI Helpdeskrating
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User Reviews
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It works only on tech side which is not helpfull as the most important thing is the client (user) satisfaction. I asked support to the dev, but still not received any response.