This is an Erlang B and C calculator. Used in call centers to predicted service quality. Erlang B is also used in network planning. Written in Visual Studio C#. Erlang C is used or modified in commercial workforce management software.

Features

  • Probability of blocking calls,
  • Number lines required,
  • Able to determine maximum number of calls in an hour,
  • Predicted Telephone Service Factor (TSF),
  • Agent occupancy (percentage of time on calls),
  • Determine the number of calls that will be waiting,
  • Provide the average speed to answer a call,
  • And, the ability to determine the number of agents needed.

Project Samples

Erlang B calculator Erlang C calculator

Project Activity

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Categories

Customer Service, Calculators

License

GNU General Public License version 3.0 (GPLv3)

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Additional Project Details

Operating Systems

Windows

Intended Audience

Customer Service

User Interface

Win32 (MS Windows)

Programming Language

C#

Related Categories

C# Customer Service Software, C# Calculators

Registered

2010-08-31
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