Elastik

A very flexible web based ticket/issue tracker with multiple clients and projects, fully configurable fields, categories, stati and status transitions - all on a per project basis. Track any process you want!

Available under an BSD license from MAPIX Technologies

Features

Multiple clients and projects, and administrators for each
Each project can have completely customisable fields for its tickets
Each project can have completely customisable categories for its tickets
Each project can have multiple status workflows defined, using custom stati and status transitions, and apply them per category
When creating a ticket, you can define which fields appear on a per-project per-category basis
When changing status, you can configure which fields appear on a per-project per-category basis
Attach files to tickets
Receive email updates
Download data as CSV
Save searches
Customisable dashboard
Has a module interface to make it easy to extend

Project Activity

See All Activity >

License

BSD License

Follow Elastik

Elastik Web Site

Other Useful Business Software

Auth0 for AI Agents now in GA

Ready to implement AI with confidence (without sacrificing security)?

Connect your AI agents to apps and data more securely, give users control over the actions AI agents can perform and the data they can access, and enable human confirmation for critical agent actions.

Start building today

Rate This Project

User Ratings

4.4 out of 5 stars

★★★★★

★★★★

★★★

★★

★

ease 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 5 / 5

features 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 5 / 5

design 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 4 / 5

support 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 5 / 5

User Reviews

Filter Reviews:

All

bhendraut Edited 2020-03-10

Can't understand other reviews : trying to install this but it is going from failure to failure. No README, no help at all. Maybe the next generation of opensource : not designed to be used, please go to our cloud version !
tswaehn Posted 2018-09-03

Fully functional. Big thanks!
ryanhouse Posted 2013-06-18

Nice work ! Great project.

1 user found this review helpful.
oid-3727184 Posted 2012-02-08

So far, so good! Already useful and has a hopeful future. :)
oid-3315738 Posted 2011-03-30

Looking good, will be downloading and trying out in next couple of days. Will keep updating :)

Additional Project Details

Languages

English

User Interface

Web-based

Programming Language

JavaScript, PHP

Database Environment

MySQL

Related Categories

PHP Help Desk Software, JavaScript Help Desk Software

Registered

2010-04-20

Similar Business Software

Project Insight

Project Insight is project and portfolio management software built for growing teams and businesses. It brings all your project work together from across departments and software tools, helping you streamline workflows, automate processes, and make faster, more accurate decisions with real-time...

See Software
CMW Platform

Low-code BPMS, helps mid-size and large companies automate, and improve business processes while staying aligned with enterprise architecture and IT policies. Business and IT teams can quickly build and adapt workflows without deep coding skills. BPM suite supports common use cases like CapEx...

See Software
Zoho Projects

Project management, as effective as it gets. Zoho Projects is a cloud-based project management tool that helps you plan your work, track it efficiently, and collaborate with your team wherever they are. Plan your project activities, assign work, manage resources and collaborate with your team...

See Software
Freshservice

If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for...

See Software
Zendesk

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams...

See Software
Serviceaide

Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud....

See Software