Sympan
Sympan harnesses AI and predictive analytics to turn customer data into actionable insights and personalized recommendations. Our platform empowers telecoms, Mobile Network Operators, and carriers to enhance customer engagement, streamline marketing efforts, and drive sales growth. With Sympan, achieve your business goals by making data-driven decisions that cater to individual customer preferences.
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BillRun
Take advantage of BillRun Cloud, which offers the identical features as our proven, enterprise-grade billing solution, while avoiding the risk of over-investing during marketplace uncertainty. Pay-as-you-grow design requires no upfront investment and offers easy entry and exit procedures, while providing a reasonably-priced, feature-rich, scalable billing solution that can expand as your company grows. The BillRun open source platform is designed to assist CSPs and Operators through a Telecom BSS platform that is fully transparent and open-source while being far less complex than traditional systems. With no “vendor lock” and the ability to leverage community efforts for robust solutions, you can enjoy reduced OPEX costs with the ability to manage all of your subscribers on a single, efficient billing platform.
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Mavenir Digital Enablement (MDE)
The Mavenir Digital Enablement (MDE) platform helps CSPs innovate freely, respond to market demands quickly, and fully monetize new 5G business models. Mavenir’s Digital Enablement (MDE) is a cloud-native, catalog-driven digital BSS that enables CSPs to easily create new 5G digital offerings or complete the 5G network transformation with charging and mediation functions and can also be used to design a digital marketplace experience, bundling cross-industry partner products and services into unified offerings. MDE is built on a MACH (Microservice, API First, Cloud Native, Headless frontends) architecture that can run as a comprehensive BSS or importantly, as a digital overlay with existing legacy BSS for minimal risk and disruption. BSS digital overlay systems can help CSPs to maximize returns in the 5G era.
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CoreInteract by Altigen
Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.
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