Amdocs Customer Experience Suite

Sympan harnesses AI and predictive analytics to turn customer data into actionable insights and personalized recommendations. Our platform empowers telecoms, Mobile Network Operators, and carriers to enhance customer engagement, streamline marketing efforts, and drive sales growth. With Sympan, achieve your business goals by making data-driven decisions that cater to individual customer preferences.

Cerillion is a pre-integrated suite of BSS/OSS products for fixed, mobile, cable and multi-service Communications Services Providers (CSPs) worldwide. Built around a common technology framework using industry standards including TM Forum Open APIs, Open Digital Architecture and the 3GPP charging specifications, the product suite is available for modular and end-to-end solution delivery. Cerillion follows a pure product model, with regular six-monthly software releases, delivering incremental benefits through its evergreen software upgrade programme and ensuring customers always have access to the latest product features. The pre-integrated suite uses configuration not customisation to map business rules and processes across the whole BSS/OSS solution, and is designed with a strong focus on user experience, ensuring Cerillion products are intuitive and straightforward to use for an increasingly digital-native customer base.