#13 Installer fails to install on W2K SP2

[David Jolley]

After downloading the VDMSound 2.0.4 installer, I've
run it. After going through the Installer questions,
it gets to copying the files, then pops up an error
message box, the exact text of which is:

Internal error 2932. D:\Documents and
Settings\dave.davenet.000\Application
Data\Microsoft\Installer\{8eCBE643-8230-11D5-9D6B-
00A024112F81}\VDMSound.ico, 5

There is a single Ok button, which if clicked, causes
the installer to roll back what it's done and then
display the message:

The installer was interrupted before VDMSound 2.0.4
could be installed. You need to restart the installer
to try again.

If I rerun it, I get exactly the same sequence of
events.

If I explore to the folder that contains the
VDMSound.ico that the error complains about before I
click on Ok on the error box, the .ico file doesn't
exist, although I have write rights on that directory.

I doubt it's out of space, no drive has less than
650Mb free space (and the drive I'm installing it on
has 5Gb free space).

This is all as a user with administrative rights.

Any ideas?

[Vlad ROMASCANU]

Logged In: YES
user_id=148964

This is very strange.
After the installation rolls back, is the directory (...-
9D6B-00A024112F81}) still there? Are there any files in
the directory?

[David Jolley]

Logged In: YES
user_id=356060

Nope - it's not there. So no files, either :)

I've installed 2.0.3a successfully, I was hoping 2.0.4
would install ok on top of that, but unfortunately, it
doesn't :(

[Vlad ROMASCANU]

Logged In: YES
user_id=148964

Actually, I have just noticed that MSI is using:

D:\Documents and Settings\dave.davenet.000

Why is it not using:

D:\Documents and Settings\administrator

?!

[David Jolley]

Logged In: YES
user_id=356060

dave.davenet is a user who has full administrative
privileges on the local machine and the network and it's
the user I always log in as on this machine.

Interestingly, if I log in as Administrator (as your
comment seems to imply) I can successfully install VDMSound
without hitch.

It's up to you whether you want to close this bug, now
we've got a workaround, but I've *never* had trouble
installing any other software as this user - I've only
logged in as Administrator once before this time, and that
was after the install to create a new user.
Office 2000 even installs fine (with a non-admin user it
barfs). I've also installed Clone CD as this user, and
that installs some hairy device driver too...

[Vlad ROMASCANU]

Logged In: YES
user_id=148964

Must be a bug in the Microsoft Installer tool I used. :/
Anyway, it's good to know. I'll close it for now, but I'll
try to specifically test this case in the next installation.