Re: [smartmontools-support] Seagate STBV5000200 refuses (nearly) any smatrctl action

[Markus N. <smartmontools-mn@e.mail.de>]

Hi,

It looks like even the USB ID can not be read by smartctl (see attachment). The only ID I
could query was via lsusb:

Bus 006 Device 006: ID 0bc2:3312 Seagate RSS LLC SRD00F2 Expansion Desktop Drive (STBV)

Is that the ID you need to know ?

Right in this moment, one thing comes into my mind: I've read about an issue in the kernel
with some UAS (USB Attached SCSI) drives, and SATA drives in an USB3 case are also
affected.
Could this be related ?

Thanks,
Markus

On 05.02.2015 18:50, Christian Franke wrote:
> Markus Naeher wrote:
>> I have bought a external USB3 harddisk Seagate Expansion Desktop 5TB
>> (STBV5000200) and I tried to self-test ist before using it.
>> Without the -T permissive options, I got this error message:
>> "A mandatory SMART command failed: exiting."
>>
>> Then, I tried a few parameter combinations (all with -T
>> verypermissive), but all of them also failed (see attachment).
>> I assume you need more data. Just tell me how I can provide it to you
>> and I'll do.
>>
>
> Please provide the USB ID of this device. Smartctl should print it if no
> -d option is specified.
>
>
>> root@TuxServer:~# smartctl -d sat,auto -T verypermissive -i -H -c /dev/sdn
>> ...
>> /dev/sdn [SCSI]: Device open changed type from 'sat,auto' to 'scsi'
>> === START OF INFORMATION SECTION ===
>> Vendor:               Seagate
>> Product:              Expansion Desk
>
> The 'auto' flag for '-d sat' would only work if vendor name "ATA " is
> returned via SCSI INQUIRY. This is the case for SATA drives behind SAS
> controllers. USB bridges usually return some real vendor name and
> smartctl selects -d scsi.
>
>
>> root@TuxServer:~# smartctl -d sat,12 -T verypermissive -i -H -c /dev/sdn
>> ...
>> Read Device Identity failed: scsi error unsupported field in scsi command
>
> This error message suggests that this USB bridge does not support the
> SAT ATA PASS-THROUGH(12) command.
>
>
>> === START OF INFORMATION SECTION ===
>> Device Model:     [No Information Found]
>> ...
>
> Due to '-T verypermissive' option, smartctl ignores the error and prints
> useless info from a zero filled IDENTIFY data block.
>
>
>> root@TuxServer:~# smartctl -d sat,16 -T verypermissive -i -H -c /dev/sdn
>> ...
>> Read Device Identity failed: scsi error unsupported field in scsi command
>
> Same problem with SAT ATA PASS-THROUGH(16) command.
>
> Many Seagate USB drives support SAT, this one apparently doesn't.
>
> Thanks,
> Christian