#298 Request Failed: CertProvisioningService.svc

[Rui Da Costa]

My company just switched to used federated logins with Office 365 (and Lync) and now my account cannot login. I get an error:

Web ticket request to https://webpoolbn11a02.infra.lync.com:443/CertProv/CertProvisioningService.svc failed
(The entered and stored passwords do not match.)

[Rui Da Costa]

Just for added information, I am running Adium 1.5.8 and SIPE 1.20.1

[Stefan Becker]

The real error happens before that, i.e. the initial ADFS attempt fails, causing SIPE to fall back for MFA accounts, which obviously fails for you.

MESSAGE START <<<<<<<<<< HTTP - 2015-11-23T14:41:33.919150Z
HTTP/1.1 500 Internal Server Error
...
<s:Envelope>
 ...
 <s:Body>
  <s:Fault>
   ...
   <s:Reason>
    <s:Text xml:lang="en-US">ID3242: The security token could not be authenticated or authorized.</s:Text>
   </s:Reason>
  </s:Fault>
 </s:Body>
</s:Envelope>
...
09:41:33: (Libpurple: sipe) webticket_token: ADFS authentication failed - assuming Multi-Factor Authentication (MFA)

Probable ideas:

• your account name/password has changed, i.e. you need to update your configuration
• the log shows empty an password. If you did not remove it from the log I'm assuming that you have Single-Sign on enabled. Please disable it in your configuration and enter your password.
• you are affected by [bugs:#293]. Please update to HEAD and retry

I'm leaning toward closing this bug.

[Rui Da Costa]

And now I am connected. Might have been a caching issue. You can close this.

[Stefan Becker]

Closing as NOTABUG