#4882 Notepad++ version 6.6.6 is not starting. reverting to 6.6.4.

All
closed
nobody
v6.6.6 (1)
9
2014-06-26
2014-06-23
Nico Lubbers
No

Since the auto-update from 6.6.4 to 6.6.6 my npp does not start anymore (win 8.1 64 bit machine).

I use the following plugins:
- compare 1.5.6
- DSpellCheck 1.2.12.0
- Mimetools 1.9
- converter 3.0
- NppExport
- NppFTP 0.4.4
- JSONViewer 1.21
- plugin manager 1.0.8.0
- XML Tools 2.3.2

Reverting back to 6.6.4 and everything works again. Again 6.6.6 installation fails again. I am now using 6.6.4

The following message appears in the event-log.

Faulting application name: notepad++.exe, version: 6.6.6.0, time stamp: 0x539a2c0b
Faulting module name: notepad++.exe, version: 6.6.6.0, time stamp: 0x539a2c0b
Exception code: 0xc0000005
Fault offset: 0x00003100
Faulting process id: 0x13f4
Faulting application start time: 0x01cf8eba5c97a1f7
Faulting application path: C:\Program Files (x86)\Notepad++\notepad++.exe
Faulting module path: C:\Program Files (x86)\Notepad++\notepad++.exe
Report Id: 9a7c5eb2-faad-11e3-8289-b00594efb1c0
Faulting package full name:
Faulting package-relative application ID:

Any ideas?
Nico

Discussion

  • Scott
    Scott
    2014-06-23

    I've got the same error on 2 of my 3 machines after updating from 6.6.3 to 6.6.6 today:

    Faulting application name: notepad++.exe, version: 6.6.6.0, time stamp: 0x539a2c0b
    Faulting module name: notepad++.exe, version: 6.6.6.0, time stamp: 0x539a2c0b
    Exception code: 0xc0000005
    Fault offset: 0x00003100
    Faulting process id: 0x36e4
    Faulting application start time: 0x01cf8edc912916f7
    Faulting application path: C:\Program Files (x86)\Notepad++\notepad++.exe
    Faulting module path: C:\Program Files (x86)\Notepad++\notepad++.exe
    Report Id: cefe7042-facf-11e3-ad96-f04da22f22cc

    I can't say why it works on 1 machine, but not the other 2. Had to go back to 6.6.3. Mine are Win 7 x64 machines.

     
  • Don HO
    Don HO
    2014-06-23

    Hi Nico and Scott,

    Thank you for your bug report.
    I will provide 3 different binaries for testing this evening. Could you process the tests?

    Don

     
    Last edit: Don HO 2014-06-23
  • Don HO
    Don HO
    2014-06-23

    • status: open --> accepted
    • Priority: 5 --> 9
     
  • Don HO
    Don HO
    2014-06-24

    Hi Nico and Scott,

    Could you do some tests by following the instructions:

    1. Download the zip file:
      http://www.notepad-plus-plus.org/tmp/nppBin.7z

    2. Unzip 2 binaries to the folder where you installed Notepad++ (where notepad++.exe is).

    3. Exit your Notepad++, then launch npp_before_jsoncpp.exe - check if it crashes.

    4. Exit your npp_before_jsoncpp.exe if it didn't crash, then launch npp_after_jsoncpp.exe - check if it crashes.

    Once the crash is identified, I'll try to provide the fixed binary.

    Thank you,
    Don

     
  • Peter Williams
    Peter Williams
    2014-06-24

    I've also been having issues since the upgrade to 6.6.6, and I wonder if it has to do with Windows user profiles. I am running Win 7 (64-bit) with two users...

    The Administrator can run notepad++.exe, npp_before_jsoncpp.exe and npp_after_jsoncpp.exe without any apparent issue.

    As the secondary user, npp_before_jsoncpp.exe launches successfully, but npp_after_jsoncpp.exe crashes with the same error codes as notepad++.exe (version 6.6.6).... Exception Code: c0000005, Exception Offset: 00003100.

    Up until version 6.6.6, I was successfully running this two-user setup, with both running the program from the same location and each having its own history of which files were opened, etc.

    I hope this helps.
    Peter

     
    • Don HO
      Don HO
      2014-06-24

      Hi Peter,

      Thank you for testing. Could you then try this binary, as the secondary user:
      http://notepad-plus-plus.org/tmp/npp_crashFixed.7z
      please confirm me if the crash has been fixed in this binary.

      Don

       
  • Scott
    Scott
    2014-06-24

    Hi Don,

    I just tried these two files:

    Npp_before_jsoncpp.exe – Starts up with no problem.
    Npp_after_jsoncpp.exe – Crashed immediately when run. It looks like the same error:

    Faulting application name: npp_after_jsoncpp.exe, version: 6.6.6.0, time stamp: 0x53a8943f
    Faulting module name: npp_after_jsoncpp.exe, version: 6.6.6.0, time stamp: 0x53a8943f
    Exception code: 0xc0000005
    Fault offset: 0x00003100
    Faulting process id: 0xb70
    Faulting application start time: 0x01cf8fa01b9ed9ec
    Faulting application path: C:\Program Files (x86)\Notepad++\npp_after_jsoncpp.exe
    Faulting module path: C:\Program Files (x86)\Notepad++\npp_after_jsoncpp.exe

    I hope that helps.

    Regards,
    Scott

     
    • Don HO
      Don HO
      2014-06-24

      Hi Scott,

      Thank you for testing. Could you then try this binary:
      http://notepad-plus-plus.org/tmp/npp_crashFixed.7z
      please confirm me if the crash has been fixed in this binary.

      Don

       
  • Scott
    Scott
    2014-06-24

    Hi Don,

    When I start it up, I get a dialog box that pops up:

    JsonCpp get value exception captured

    When I click OK, npp starts up.

    Scott

     
    • Don HO
      Don HO
      2014-06-24

      Thank you Scott, that's a great news.
      This crash bug will be fixed in the next release (v6.6.7).

      Don

       
  • Scott
    Scott
    2014-06-24

    Great. Glad I could help.

    Scott

     
  • Peter Williams
    Peter Williams
    2014-06-24

    Don,
    Testing the new binary as the secondary user, I had the same results as Scott: "JsonCpp get value exception captured" and then it would launch.

    Thanks for fixing this!

    Peter

     
  • Nico Lubbers
    Nico Lubbers
    2014-06-25

    Hi Don,
    Thanks for the superfast support. I did not even have time to try your test and a fix is already there. 6.6.7 solves the problem.
    Thanks again
    Cheers, Nico

     
  • Don HO
    Don HO
    2014-06-26

    • status: accepted --> closed