By Christopher Musico
Posted Jul 1, 2008
Companies often have concerns when buying CRM from a traditional vendor: How much control can they really maintain, relying on the vendor for updates? Will they be able to customize and tweak solutions based on shifting business needs? Typically, once a company signs a contract with a vendor, it’s bound by the parameters of the document, no matter how its operational needs may change going forward. However, open-source CRM -- built around programming code that’s open to the public, as opposed to proprietary code -- may provide the desired freedom, enabling users to modify products to their own liking, and allow flexibility of use.