googsystray / Bugs / #23 Gmail freq change causes crash

#23 Gmail freq change causes crash

Status: open

Owner: nobody

Labels: None

Priority: 5

Updated: 2010-01-24

Created: 2010-01-24

Creator: Felix

Private: No

When you change the "Check frequency" and click "OK," googsystray crashes. I am using Windows 7 Pro 64-bit and using one account. I'm not sure what else you need to know, but there you go. It says "Not Responding" but doesn't resolve after a long (~30min) period of time.

Great program otherwise, though! I applaud thee.

Discussion

Felix - 2010-01-24

Eh, I didn't attach an error log file because of the two in my appdata folder, neither have any size and so sourceforge won't let me upload it :(.

Maybe I installed it incorrectly? It works otherwise.

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Jim Duchek - 2010-01-24

Hrm, weird. I'll take a look. You're using version 1.1.4?

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Felix - 2010-01-24

Yeah, I just downloaded it. I was using Growl before, but I hate all those little icons cluttering the perfection that is my desktop ;).

I'm going to try reinstalling/redownloading for now. Thanks for being so quick!

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Jim Duchek - 2010-01-24

I can't seem to reproduce this. If you change anything else, does it crash? Or is it just if you change the check frequency?

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Felix - 2010-01-24

Good question. I redownloaded and reinstalled the program and, lo and behold, it looks like I can't change anything without it crashing except for the initial account.

How do I get it to produce a real error log? Do I just leave it "Not Responding" till something happens on it's own?

Again, thanks for the help.

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Jim Duchek - 2010-01-26

Can you attach a copy of your configuration file (You'll probably want to edit out the username and passwords)? It's in C:\Users\<username>\AppData\Roaming\googsystray.ini

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Jim Duchek - 2010-01-26

Hrm, I'm seeing a similar condition too but only when running from the installer (the 'run googsystray' check box)... not sure yet what's causing it.

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Felix - 2010-01-26

Right, I'll attach the copy :)

I see what you mean about running from the installer. I'll reinstall without running from the installer initially and see if that helps, though I closed it when it crashed and reran it.

Also, have you thought about implementing push? Just a suggestion, though I guess that would go in "feature requests." Thanks so much for your help!

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Felix - 2010-01-26

googsystray.ini

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Jim Duchek - 2010-01-26

I'll take a look and see if I can't reproduce it with that config file. As far as push goes, I think I could get it to work w/gmail via IMAP, but all the other services, there's no way to do it as far as I can tell.

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Jim Duchek - 2010-01-26

Hrm... that config works fine for me. Is there anything about your setup (network proxy, or installation directory in a different spot, or anything you can think of) that is strange?

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Felix - 2010-01-27

None that I can think of. I'm using the exe installer, though I doubt that has anything to do with the problem.

I just reinstalled it, and I found that I could change the frequency before I setup an account, and it will work. However, if I click "OK" at any time, it crashes. Maybe it has to do with the "OK" button. Does it just save to the configuration file? Also, can I manually change the config file?

C:\Program Files (x86)\googsystray is my install directory, so there is no real change from normal. I just run the executable and hit next it's done.

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Jim Duchek - 2010-01-27

Yeah, 'OK' should just save the config file and restart the software. I wonder if it's a 64-bit issue (I'm testing w/32 bit here), and it's strange that it freezes instad of actually crashing (which would pop up an error message that would be helpful :) I think I can borrow a friend's laptop w/win 7-64 and see if that can't reproduce it.

Are there any strange characters in your password, username, ,account name, Windows username? (Foreign characters)?

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Felix - 2010-01-27

There's an asterisk in my password, but the rest is all alphanumeric. I could change my password and see if it works then? I think it's a 64-bit issue, but I wouldn't know why.

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Jim Duchek - 2010-01-27

I think I've got a handle as to what might be happening.

Try: http://churchofjim.org/googsystray-1.1.5.exe -- It won't fix the problem but it might pop up an error that helps.

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Felix - 2010-01-27

Nope, no error message. It just froze like last time. This is super weird. What are the conditions for an error message to pop up?

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Jim Duchek - 2010-01-27

Okay... What happens when you _just_ run 'Googsystray Settings'? Can you save stuff OK or does it still lock up?

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Jim Duchek - 2010-03-15

Has this resolved? I'm looking to close old bugs.

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Felix - 2010-03-17

Yeah, go ahead. It's not fixed as far as I know, but I'll live.

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