congratulations on a consistently failing webmail network. if you do not have the resources, get them. It really is not that difficult. Other schools around the world seem to get their basic services together and for whatever reason, we at the university of Florida have yet to see a "working" email client. Unfortunately, as many of the persons responsible for this network are on a 'revolving' status, no one has yet made the achievement.
as a suggestion, remove your "Request For Enhancement" form from this page and replace it with "Request For Competency."