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#161 cookies allowed, but not registering

open
nobody
5
2009-06-03
2009-06-03
Tudor
No

Can't use the ban or love buttons because it says I'm not logged in. But I am logged in, and cookies are allowed in my firefox.

Discussion

  • Jorge Villalobos

    What happens when you click on the Log In button in the toolbar?

    Jorge - Fire.fm Team

     
  • Nobody/Anonymous

    I guess I don't see the log in button on the toolbar!

     
  • Jorge Villalobos

    It's the second button from left to right, with a door and an arrow.

    Jorge

     
  • Tudor

    Tudor - 2009-06-04

    screen grab of toolbar for fire.fm

     
  • Tudor

    Tudor - 2009-06-04

    Jorge,

    Thanks so much for your help on this. I'm still not seeing it. I hovered my cursor over each icon, and still couldn't find it using the balloon help I've attached a screen grab to this thread. Do you see it?

    Thanks again!

     
  • Jorge Villalobos

    Ah, you have a customized toolbar. Well, you can do the same from the main menu.

    Tools > Fire.fm > Log in

    Jorge

     
  • Tudor

    Tudor - 2009-06-04

    Hi Jorge,

    That signs me into the web site fine, but my 3 furthest right icons on the toolbar are still dimmed - and when pressed, still insist that I log in. The ban, the heart and whatever the other icon is.

    Thanks again for hanging in there with me on this!
    Tudor

     
  • Jorge Villalobos

    Please send us your log file so that we can look into this problem further:

    1) Locate your profile folder
    (http://support.mozilla.com/kb/Profiles#How_to_find_your_profile)
    2) Inside this folder, you should a folder named "firefm". Open it.
    3) Inside this folder you'll see a file named "log.txt". Please send this
    file to us.

    Thanks

     
  • Tudor

    Tudor - 2009-06-04

    Log from mac firefox profile firefm

     
  • Tudor

    Tudor - 2009-06-04

    Just sent it. Thanks Jorge.

     
  • Tudor

    Tudor - 2009-06-08

    Hi Jorge, just wondering if you've had a chance to look into the log? Thanks!
    Tudor

     
  • Jorge Villalobos

    I've sent you a modified version of Fire.fm via email, with instructions for testing it and sending us back your log again. Thank you for your patience.

    Let us know if you didn't receive the message.

    Jorge - Fire.fm Team

     
  • Nobody/Anonymous

    Jorge with the next update you guys should correct this problem with the login alot of people seem to be having problems with this