Elastix / News: Recent posts

Version 18 Update 3 Beta is now available for download via the management
console. It brings PUSH support to the recently launched Web App
(PWA) and introduces the
Desktop application for macOS.

Wake up on call

Newly added PUSH notification support for the Web Client and PWA, wakes up the
browser when a call or chat message is received. No need for apps to be
running, notifications will activate the WebClient App or PWA, even if it is
closed.... read more

3CX now has an extension in the Zoho
Marketplace,
making configuration even easier. Integration features include click2call
straight from the CRM interface and journaling of calls and chat
conversations. Check out the updated installation
documentation for a
simple step-by-step guide.... read more

Following the release of v18 Update 2, we have also updated the Call Flow
Designer (CFD). Now audio files generated through text to speech are cached
in the 3CX server, so subsequent requests to convert the same text are
resolved locally. We’ve also added components to allow you to parse CSV text
without using a C# script, or to transcribe audio from a WAV file into text.

Save time and money with TTS Cache... read more

In order to provide valuable feedback and service to our
customers, we are constantly analyzing the migration status/process of 3CX V16
(Debian 9) to V18 (Debian 10). We do this to identify common
pitfalls/errors that could affect the upgrade process. During recent analysis,
we have identified the two main issues that are responsible for systems
failing to upgrade: APT being locked, or unsupported third party source lists.... read more

The new Beta version of the 3CX App for Android now provides support for local
Emergency Numbers (e.g. Ambulance, Police, Fire) in accordance with Kari’s
Law and the Ray Baum Act.

Kari’s Law: Direct Dialing & Notification

Kari’s Law, a law which was passed and named in honor of the death of Kari
Hunt, requires direct dialing of local emergency numbers (e.g. 911). This
means the caller can dial 911 without having to add a prefix or access code.
In addition, the Ray Baum Act states that emergency calls must include
notification capabilities. Notification about the caller’s physical location
is of paramount importance to a dispatch center during an emergency.... read more

This Beta version of the 3CX App for iOS, now provides support for local
Emergency Numbers (e.g. Ambulance, Police, Fire). In keeping with
regulations as defined in the Ray Baum
Act outlined below.

Ray Baum Act: Direct Dialing & Notification

The Ray Baum Act, (a.k.a. Kari’s Law) requires direct dialing of local
emergency numbers (e.g. 911) enabling the caller to dial 911 without having
to add a prefix or access code. In addition, the emergency call must provide
the dispatch center with information about the caller\'s physical location.
For easy dispatch of assistance, to the site of the emergency.... read more

Linking your CRM system with 3CX saves agents’ time finding client records,
allows for personalized welcome messages, and improves workflow timescales.

3CX supports a large number of CRMs out of the box. For other CRMs, we encourage
administrators to integrate using the 3CX CRM Wizard. The wizard allows you to
easily create templates to link 3CX with any REST API-supported CRM, helpdesk,
or ticketing system.... read more

All partners and customers using IP-based SIP carriers can now use Hosted by
3CX , our fully managed
hosted solution. We’ve enabled over 100 IP-based providers, available with
their templates inside Hosted by 3CX. This makes the transition to our
hosting service even easier than before!

Why registration-based is the preferred option

Registration-based trunks with no IP fixation remain the preferred option in a
hosted environment. This is because in certain cases the Public IP of your
Hosted by 3CX can change unexpectedly. Although this is not a regular
occurrence, if this happens, you will temporarily lose the ability to make and
receive calls via your IP-based trunks.... read more

3CX version 18 has brought a whole host of new features and improvements to
the video conferencing platform. It is time to make sure customers are not
missing out. As of March 30th 2022 , the V16 Video Conference architecture
will be withdrawn.

VC on V18: Improved performance, privacy & reliability

Upgrade your customers onto V18 and have them benefit from improved video
conferencing features, including:... read more

3CX Live Chat offers an easy way to further
enhance a company\'s online presence and to help with buyer confidence. By
offering the ability to have a conversion with a live agent, customers are
instantly put at ease when making purchases or looking for the correct product
or service.

Why are reporting and statistics important?

From the company’s standpoint, reports ensure chat messages are being dealt
with correctly. Customers should not be left waiting for a response. Missed or
abandoned chat messages could cause the loss of a sale via the web store or
the customer choosing to partner with a different company. Optimization of the
3CX Live Chat greeting and bubble placement on the website can be changed so
reports can be utilized to see if particular customization generates more or
less customer interaction.... read more

We’ve made upgrading even easier! Administrators can now upgrade end-of-life
version 15.5 instances directly to the latest V18 release.

No middle step

Previously, when upgrading from version 15.5 to 18, admins needed to first
backup and restore the configuration onto a v16 instance. Then carry out the
same backup and restore process again from v16 to v18. Now they can skip the
middle step of upgrading to v16 entirely by going straight from v15.5 to v18.... read more

The official release of the 3CX Android App is now available to download via
the Google Play
Store.
Upgrading your PBX to version 18 offers a better user experience on your
Android device, as well as accessing new features such as notification
shortcuts.

Version 18 notification

... read more

The 3CX iOS App official release is now ready to be downloaded via the App
Store.
iOS users connected to the latest PBX
version are guaranteed a
better user experience, and gain access to many features such as quick actions
and customizable notification sounds.

Don’t miss out. Upgrade to v18... read more

We are happy to announce that the Beta versions we published last week for
V18 U2 Web Client and
V16 8A are now final
and considered ready for production.

PWA support for app-like Web Client

V18 Update 2 adds Progressive Web App (PWA) support for the Web Client. For
users who choose not to download the Desktop app, this new technology offers
the same app-like experience without installing a full app. It enables the Web
Client to remain active and is supported by both Chrome and Edge.... read more

Call out in one click when using the Click2Call browser extension. We have
created a simple method to restore single click calling, to streamline the
user experience.

Why the extra dialog?

The Click2Call browser extension allows phone numbers on any webpage or CRM
system to be ‘clickable’ sending the number to your Web Client or Desktop app.
Currently, newer versions of Google Chrome and Microsoft Edge show an
additional pop-up notification before showing the 3CX dial pad.... read more

This update introduces Progressive Web App (PWA) support for the Web Client.
This new technology supported by both Chrome and Edge, offers an app-like
experience without installing a full app. It enables the web client to remain
active, so calls are never missed.

An always active client

The PWA can be added as a shortcut on the desktop/taskbar, and configured to
automatically run on system start. It allows you to create a custom view in
which it will startup, for example at the side of your main workspace, keeping
the user experience the same every day.... read more

Microsoft Teams integration into 3CX allows calls to be made and received
using the 3CX phone system. Key benefits include offering a cost-effective
alternative to MS365’s calling plans and providing admins with a full-featured
PBX that’s much easier to use and configure than Teams.

Cost-Effective

Microsoft Teams phone system is an add on license feature per user. On top of this, to utilise the
system as a standalone PBX, companies are required to use Microsoft’s own
expensive calling plans or engage a 3rd party to ‘plug in’ a suitable SIP
trunk via Microsoft’s Direct Routing facility. This can all become very
expensive as they are based on a per-user, per-month model. By utilising 3CX
integration, businesses can access all the cost-saving benefits of the 3CX
licensing model and leverage cheaper SIP trunk
carriers.... read more

3CX is wrapping up 2021 with yet another reason to celebrate thanks
to the G2 Winter 2022 Report. Honoured with 24 award badges across Video
Conferencing, Contact Center Operations, VoIP, Live Chat and UCaaS Platforms
categories, 3CX bagged a total of 9 ‘Leader’ titles. In their assessment, the
reviewers praised the system for its quick and easy installation and highly
recommended features such as Voice, IVR and
Session Recording.... read more

With our latest 3CX App Beta for Android, now available for
download,
fast chat ‘reply’ and ‘mark as read’ features are now at your disposal.
Upgrade the PBX to the latest version
18 in order to benefit from
these new features.

Instant response with fast reply

... read more

Our latest 3CX iOS App, currently in Beta now provides an even better user
experience, fast voicemail access and much more. We highly recommend you
upgrade the PBX to the latest version
18 in order to benefit from
all the new features it provides.

Fast voicemail access

... read more

With v18 update 2 we updated
the Chrome and
Edge
Extension to work optimally for v18. To reiterate: Apps and Extensions are
always for the latest version of 3CX. However, this means that v16 users no
longer have access to the extension with the integrated dial pad.... read more

The final release for Version 18 Update 2 is now available to download and
upgrade via the management console.

Global search bar re-visited

With the release of Update 2, the global search facility has been re-
introduced to search across company, CRM, MS 365 or your personal contacts. By
default, personal contacts are hidden but can be displayed using the new
toggle option.... read more

Calling all 3CX customers …upgrade to Version 18 and you can benefit from an
entire year\'s FREE hosting with 3CX! V18 has many advantages over older
versions, including new Teams
integration, a new Web and desktop client, and a much better mobile
experience. Existing V18 customers are also eligible to receive the first year
hosting free when switching to Hosted by 3CX.... read more

With just a couple of weeks left in 2021, it’s officially that time
of the year again! Following the much anticipated release of v18 and
Microsoft Teams integration among other milestones, our team is now ready to take some well-
deserved time off and enjoy some festivities away from the office.... read more

With the release of 3CX version 18, Microsoft
365 and Teams
integration have been
features that many have already set up and implemented. The integration allows
Teams users to gain all the functionality of 3CX PBX in the background whilst
keeping the familiar user interface of Teams. In this blog, we provide an
explanation of the integration and its benefits.... read more