#136 Error - new_disprd() failed with 'Instrument Access Failed'

[Anonymous]

After installing AgryllCMS/DispcalGUI and ColorMunki software with my ColorMunki Dispaly, I receive the error "Error - new_disprd() failed with 'Instrument Access Failed'".

I have tried cleanly reinstalling everything several times and using AgryllCMS 1.7 and 1.6.3

[Anonymous]

i have exactly the same problem with colormunki display on win 7 x64

[Florian Hoech]

Please do a debug run. Enable Argyll CMS diagnostic output in the "Options" menu and start a calibration/profile. Attach the log afterwards. Don't forget to disable diagnostic output again.

[Anonymous]

I´m having exactly the same problem with Colormunki display in windows 7 64bits

[Florian Hoech]

No "me too" posts please. I've already given instructions above how to acquire diagnostic information.

[Anonymous]

And where do we find the resulting log file ?

[Florian Hoech]

Menu "Tools", "Show log" or see the ReadMe for logfile location.

[Anonymous]

easurement report...
00:42:27,782 --------------------------------------------------------------------------------
00:42:27,783 Session log: Measurement Report 3.0.4.1 — HP 23xi IPS LED Backlit Monitor @ 0,
00:42:27,784 0, 1920x1080 — 2015-09-02 00-42.log
00:42:27,785
00:42:27,785 Working directory:
00:42:27,785 c:\ 00:42:27,786 users\ 00:42:27,786 nico\ 00:42:27,787 appdata\ 00:42:27,788 local\ 00:42:27,789 temp\ 00:42:27,790 dispcalGUI-pu76v1\ 00:42:27,792
00:42:27,793 Command line:
00:42:27,793 dispread.exe
00:42:27,794 -v
00:42:27,794 -k
00:42:27,795 "Measurement Report 3.0.4.1 — HP 23xi IPS LED Backlit Monitor @ 0, 0,
00:42:27,795 1920x1080 — 2015-09-02 00-42.cal"
00:42:27,796 -d1
00:42:27,796 -c1
00:42:27,797 -yn
00:42:27,797 "-P0.49965729952,0.499192245557,1.62323943662"
00:42:27,798 -X
00:42:27,798 "X-Rite i1 DisplayPro, ColorMunki Display & Hewlett Packard HP 23xi (JETI
00:42:27,799 specbos).ccmx"
00:42:27,799 -Iw
00:42:27,800 "Measurement Report 3.0.4.1 — HP 23xi IPS LED Backlit Monitor @ 0, 0,
00:42:27,801 1920x1080 — 2015-09-02 00-42"
00:42:27,801
00:42:28,342 dispcalGUI: Starting interaction with subprocess
00:42:28,345 Number of patches = 54
00:42:28,346 Setting up the instrument
00:42:28,434 hid_open_port: Failed to open path
00:42:28,434 '\?\hid#vid_0765&pid_5020#7&16496169&0&0000#{4d1e55b2-f16f-11cf-88cb-0011110000
00:42:28,435 30}'
00:42:28,435 with err 24
00:42:28,438 hid_open_port: Failed to open path
00:42:28,439 '\?\hid#vid_0765&pid_5020#7&16496169&0&0000#{4d1e55b2-f16f-11cf-88cb-0011110000
00:42:28,440 30}'
00:42:28,440 with err 24
00:42:28,442 dispread: Error - new_disprd failed with 'Instrument Access Failed'
00:42:28,443
00:42:28,545 dispcalGUI: Reached EOF (OK)
00:42:28,548 ...aborted.

[Florian Hoech]

Thanks.

hid_open_port: Failed to open path '\?\hid#vid_0765&pid_5020#7&16496169&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}' with err 24

So it seems like an USB issue. Is the instrument connected to an USB 3.0 port? Can you try to connect the instrument to an USB 2.0 port (if available)? Does the vendor software work?

[Anonymous]

1st thanks a lot for your fast answers Florian.

Yes the vendor soft was working that's why I just wanted to verify the resulting profil . The error also occurs if I try to calibrate with dispcalGUI.

It was working before the software update done tonight when I launched it and on that same usb port.
I'll try to connect the colormunky colorimeter on another port to see what will happen and let ya know.

[Anonymous]

OK Same problem on another USB Port (USB 2.0)

[Florian Hoech]

Maybe too obvious, but have you tried a reboot?

[Anonymous]

Yes also did a reboot, same sadly.
Is there a way to get back to the previous DispcalGUI version that was working fine ?

[Florian Hoech]

The problem is not related to dispcalGUI (all hardware access happens via Argyll CMS), so even downgrading it wouldn't help. What other changes have happened on the system? Something must have changed if it was working previously.

[Anonymous]

Nope nothing has changed.
Just did the update as requested when I launched dispcalGUI tonight to check my new screen...
Colormunky software is still running fine as it did last month too...

[Florian Hoech]

Have you changed Argyll CMS version(s)? Installed any other software that accesses the instrument (the vendor software comes to mind)?

[Anonymous]

No... let me check on that argyll version.
Thought updates would have been done on DispcalGUI and Argyll CMS files...

[Florian Hoech]

Currently dispcalGUI only updates itself, so Argyll CMS needs to be updated manually.

[Anonymous]

OK I'm downloading 1.8. That might be the cause then...
I'll let ya know in a few minutes.

[Anonymous]

Well I've updated to Argyll CMS 1.8 and changed the exe path into DispcalGUI to that new Argyll folder (bin) but I'm still getting that same error message. :(
I give up for tonight as I really don't know what could be the issue now.

[Anonymous]

Think I have found the issue : it was caused by the idisplay software still running in the windows taskbar even when closed.

[Anonymous]

[Anonymous]

Mr. Hoech,
Same problem, new Thinkpad, Linux Mint 17.2, i1 Display Pro, DispcalGUI 3.0.4, Argyll 1.5.1. Ran argyll diagnostic attached. I notice that lsusb shows the scanner at bus 2 dev 10, but argyll is reporting bus 0 dev 10. there is no bus 0 in the file system.
Thank you.
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[Florian Hoech]

I tried to register here but couldn't find a username it would accept!

That's strange, but before long I will move the ticket system and forum from SourceForge to my own host anyway (hopefully this year).
I'd strongly recommend not posting your email address in plain form as it's likely to get picked up by random bots. I've edited your posts to make that less likely.

i1d3_decode_extEE: checksum failed

Old versions of Argyll CMS don't support newer hardware revisions of the i1DisplayPro. Updating to the recent version of Argyll CMS (currently 1.8.2) should help.