Is there currently a place within Compiere to store customer contact history; i.e., notes concerning each instance of contact you have with a particular person?
Redhuan D. Oon
Hmm, off-hand, and rather handy will be to use the CRM's 'Request' function to file your activity on that customer.
You first create a RequestType such as "Contact Info". Thus u can let the supervisor be notified of all activity and further action meted out.
On the down-side, however we be effectively 'taking over' the Web interface from the customer's hands, as your sales team will be logging on with the customer's userid. Or it can be isolated to that interface to avoid abuse.