Ability to right-click on a zenworks shortcut

Start menu and Windows enhancement software

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#8 Ability to right-click on a zenworks shortcut

Status: open

Owner: nobody

Labels: None

Priority: 5

Updated: 2015-05-20

Created: 2012-05-08

Creator: Anonymous

Private: No

Hi!

We use Zenworks and it works very well with the Classic Start Menu except for when I right-click on the Zenworks items, then I just get an empty menu without any labels...

Regards,
Henrik

Discussion

Nobody/Anonymous - 2012-05-08

Empty right-click menu

ClassicStartMenu-RightClick-Zen.jpg

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Anonymous - 2012-05-08

Does right clicking on the Zenworks shortcuts from Windows Explorer, desktop or the default Windows Start Menu show the context menu properly?

Does right clicking on the Zenworks shortcuts from Windows Explorer, desktop or the default Windows Start Menu show the context menu properly?

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Crollan - 2012-05-09

Yes - the context menu is ok everywhere else.

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Anonymous - 2012-05-09

Okay. Are you running the latest ZENworks Configuration Management 11.2?

Last edit: Anonymous 2014-07-26

Okay. Are you running the latest ZENworks Configuration Management 11.2?

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Nobody/Anonymous - 2012-05-10

Yes, it's the latest version but the problem with the empty context menus has been there since version 10.

And we are currently using Classic Shell version 3.5.0

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Jasen Webster - 2013-10-15

We have this same problem too. I can right click on ZenWorks items elsewhere in Explorer with no issues. Or if I exit Classic Shell, I can right click on ZenWorks items within the All Programs menu with no issues. However, when Classic Shell is running, I have the same issue as the original poster of this ticket.

The only work around is to go into the Personalization control panel and change to the Windows Classic theme. I would love to make this work with an Aero theme enabled.

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xpclient - 2014-01-04

The problem is that the ZENworks shell extension implements only the bare minimum of the functionality to be able to work inside Explorer, and doesn't follow all the rules for a well-behaved extension.

The problem has been reported to them: http://forums.novell.com/novell-product-discussions/endpoint-management/zenworks/configuration-management/zcm-11/zcm11-agent-deployment-windows/473693-problem-zenworks-shell-extension-post2299424.html Hopefully they will fix it. If you have a support agreement/contract from Novell for ZENworks, do tell them about this issue and request them to fix it.

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Crollan - 2015-05-20

Right-clicking at Zenworks items works now! :)

Tested with Classic Shell version 4.2.1 and Zenworks Agent version 11.3.1 (and 11.3.2).

Great job! Thanks!

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