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Windows 7 Explorer crash

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wozie
2011-08-04
2012-10-29
  • wozie

    wozie - 2011-08-04

    Hi,
    I have done a bit of research on this but not come up with anything much.

    Here goes, when I click the Start button in Windows 7 (x64) and choose any
    program from the start menu, my Windows Explorer stops responding and a window
    pops up saying Explorer is restarting. This happens 95% of the time, sometimes
    it starts the programs with no problem and doesnt crash.

    It sometimes crashes even if I dont click an icon. IE. If I click the Start
    button -> Prgrams then click out of the start menu, say, into my browser that
    is open behind, it will crash Explorer.

    I have noticed if I hold shift while clicking an icon to load a program, this
    keeps the start menu open, I can then back out of the menu and click the start
    button again to close the menu and it doesnt crash this way.

    I am running version 3.1.0 and Windows 7 x64
    I dont use any other taskbar modifier.

    Regards,
    W

     
  • Ivo Beltchev

    Ivo Beltchev - 2011-08-04

    Try this. Run "ClassicStartMenu.exe -nohook". This is supposed to show the
    start menu only once, but without involving Explorer. If it crashes that way
    too it will be easier to troubleshoot.

     
  • Anonymous

    Anonymous - 2011-08-07

    I am having the same problem. I can consistently crash it by clicking on
    START, SETTINGS and choosing the Control Panel. I tried the "-nohook" option
    and it performed the above step without crashing.

     
  • Anonymous

    Anonymous - 2011-08-07

    I also note that I can also get it to crash just by clicking on START and
    selecting any menu option that has a cascading submenu. Once I click out to my
    desktop (as if I decided to do nothing in the Classic Start menu) I will
    experience the same explorer crash. If I click on START and hover over any
    option that does not have a cascading submenu and then click to my desktop, I
    do not get a crash.

    I hope this helps in troubleshooting the issue.

     
  • Ivo Beltchev

    Ivo Beltchev - 2011-08-07

    Please send an email to classicshell@ibeltchev.com. We can perform some
    troubleshooting steps.

     
  • Anonymous

    Anonymous - 2011-08-09

    ibeltchev... email was sent.

     
  • NotesTracker (Tony Austin)

    Hello, I have just started using Classic Shell (version 3.1.0) -- in
    preference to a paid-for product "Seven Classic Start" which functions
    similarly but has woefully bad performance, sometimes taking tens of seconds
    to respond.

    Hello Ivo!
    I'm also getting the same error (under 64-bit Windows 7). I sent a copy of my
    XML file to your e-mail address on 09 August 2011 and hope that this will shed
    some light on this annoying problem.

    Also, I can confirm that these crashes do not occur when launching Classic
    Shell via
    C:\Program Files\Classic Shell\classicstartmenu.exe -nohook

    What are the prospects that you will determine the cause and deliver a fix
    soon? Days or weeks?

     
  • Ivo Beltchev

    Ivo Beltchev - 2011-08-15

    I think I have identified a problem, which will be fixed in the next version.
    It is caused by enabling two options at the same time:
    General Behavior -> Enable accessibility
    Search Box -> Enable Auto-Complete
    Turn off one of the two and let me know if that fixes your problem.

     
  • NotesTracker (Tony Austin)

    Thanks, Ivo!
    I disabled the accessibility option and the error message didn't appear.
    -- Cheers, Tony Austin.

     
  • Ivo Beltchev

    Ivo Beltchev - 2011-08-20

    The latest version 3.2.0 fixes this problem. It was an incompatibility between
    the auto-complete and the accessibility features.

     

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