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Form to sum up the progress of a project
Statistics about tickets
Details of a ticket view by a member of the support team
Search engine for tickets of customers
Planning of the absences of the members of the support
Dialog interface between the customer and the support
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Anonymous
Welcome to the Astres wiki
ASTRES is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news...
As you can see in the "download" section of SourceForge, documents about the conception, the exploitation (how to configure Astres) and how to use Astres (user manual) are only in french. Moreover, these documents are quite big and very long to read. So a big part of this wiki is for a short translation of the documentation and to help users to configure and use Astres for their own usage.
French section
Cette section contient des informations sur Astres, en Français. Il s'agit d'un résumé, en quelque sorte, des 3 documents diffusés jusqu'à présent.
English section
This section is a compilation of different information about Astres, in english.
Form to sum up the progress of a project
Statistics about tickets
Details of a ticket view by a member of the support team
Search engine for tickets of customers
Planning of the absences of the members of the support
Dialog interface between the customer and the support