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Official Support and Documentation for SourceForge.net, provided by the SourceForge.net Service Operations Group (SOG).

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Categories

Documentation, Version Control, Collaborative Development

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Workforce Automation for Contact Center Teams

Integrates with ACD and WFM Systems to Support In-Center and Remote Customer Service Teams

Workforce Automation processes time-sensitive call center data in real time and takes immediate, automated actions triggered by actual center conditions based on business rules you define.

Additional Project Details

Operating Systems

Linux, BSD, Windows

Languages

English

Intended Audience

Developers, End Users/Desktop

User Interface

Web-based

Registered

2009-03-03

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