xinwang

iTop version 2.5.1-4123 built on 2018-10-17 13:10:55 from Sourceforge.net

iTop version 2.5.1-4123 built on 2018-10-17 13:10:55 from Sourceforger.net

Hi, Recently, When we click "Helpdesk"-"Search for user requests" ,"could not load data, please contact your administrator" appears in some of our iTop accounts. At the same time, other accounts can be used normally.

Dear community, When I use itohub to upgrade the extensions, the system shows that the upgrade extensions failed.Thank you in advance.

Hello， From the documentation point of view, the objects can be distinguished by the organization, but my goal is that the tickets are distinguished by the service. My service customers are from the same organization, so these tickets belong to the same organization.It cannot be achieved by selecting "allowed organizations". For example, [the operation and maintenance team] and [the development team] serve the [Organization A] at the same time. I want members of these teams can only see the tickets...

Dear community， There are many different departments in the school that provide services to teachers and students. I need to make tickets between departments separate and invisible.I'm trying to create a new profile similar to "support agent", but it can only see the tickets under specific services. I wonder if it can be implemented by using OQL in XML file. I'm happy to see any examples, thanks in advance.

Hi Guillaume, Thank you very much for your guidance. I have achieved my goal by writing JS in function OnDisplayProperties / implements iApplicationUIExtension, even if I'm a beginner in PHP. Xinwang

Hello Guillaume, The document is very useful to me. I want to know how to add a status icon after a person's name when a field reaches a specific value, just like "synchronized". Thanks in advance.