Activity for Edward
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Edward modified a comment on discussion Customizing iTop
Hi everyone, With the request: Create a trigger template to track tickets with the status "resolved" after a specified time, it will automatically send reminder emails to relevant parties in the Notification -> Trigger configuration. I want to create a notification about sending reminder email in Notification. - I tried adding a TriggerOnRemind class in /core/trigger.class.inc.php file class TriggerOnRemind extends TriggerOnObject { public static function Init() { $aParams = array ( "category" =>...
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Hi everyone, With the request: Create a trigger template to track tickets with the status "resolved" after a specified time, it will automatically send reminder emails to relevant parties in the Notification -> Trigger configuration. I want to create a notification about sending reminder email in Notification. - I tried adding a TriggerOnRemind class in /core/trigger.class.inc.php file class TriggerOnRemind extends TriggerOnObject { public static function Init() { $aParams = array ( "category" =>...
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Hi everyone, With the request: Create a trigger template to track tickets with the status "resolved" after a specified time, it will automatically send reminder emails to relevant parties in the Notification -> Trigger configuration. I want to create a notification about sending reminder email in Notification. - I tried adding a TriggerOnRemind class in /core/trigger.class.inc.php file class TriggerOnRemind extends TriggerOnObject { public static function Init() { $aParams = array ( "category" =>...
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In the structure, I looked and saw the mandatory value set. But when the status is changed, it is still not displayed on the change pop-up even though the date has not been set.
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acceptance_date and approval_date dont show when stimulus state
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I'm using itop 3.0.3, PHP 8.0.28, apache2
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attachment file error
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Hi all, I have error: PHP Fatal error: Uncaught TypeError: LogAPI::WriteLog(): Argument #4 ($aContext) must be of type ?array, string given, called in /var/www/html/core/log.class.inc.php on line 681 and defined in /var/www/html/core/log.class.inc.php:687\nStack trace:\n#0 /var/www/html/core/log.class.inc.php(681): LogAPI::WriteLog()\n#1 /var/www/html/core/log.class.inc.php(638): LogAPI::Log()\n#2 /var/www/html/core/cmdbsource.class.inc.php(666): LogAPI::Error()\n#3 /var/www/html/core/cmdbsource.class.inc.php(620):...
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Hi Vincent, Thanks for your answer. We will take note of this.
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Hi all, I'm trying to write an extension for a new profile to use with the RestAPI profile. Right now I'm having a hard time giving access to the CMDBChange/CMDBChangeOp/CMDBChangeOpSetAttribute/CMDBChangeOpSetAttributeScalar class. I tried adding them to the group and granting action read/bulk read/write/bulk write but when I tested it, there was no response. It informed me that "The current user does not have enough permissions for reading data of class CMDBChangeOp". Same goes for other classes...
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Hi Vincent, Thank you for sharing the information. We took a look, it looks like it's harder than we imagined.
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Hi Jeffrey, We are developing a web API based on RestAPI itop, and on the portal interface we want to display a list of selectable fields. Once selected it will show up and we can pass a value to it. But now I'm having a hard time because I can't get the list of fields.
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Currently my project is wanting to get the existing Fields names on UserRequest for RestAPI, but I have tried it can only get tickets. Is there a way to get the field names? Is there any query structure to get the names of these Fields? Ex: Name fields: tilte, caller_id, org_id,service_id,...
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Hello, Can you help me pls? I had issue with crontab in redhat. I executed cron.php but it show error "iTop is not yet installed. Exiting..." I don't know fix it. Pls help me... I using: PHP 7.2 Itop 2.7.7 MySQL 5.7
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I resolved it. By i create User ''@'localhost' (no pass/no login) so it run.
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It's screen shot my problem.
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I had same error. I using setup new tool. But it show error and don't continue.
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I am also getting the same error. How to fix it?
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Hi Pierre Goiffon, With version 2.7.7 same version 3.0.*. I'm test it.
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Hi Pierre Goiffon, I create ticket and have text "<" and ">" When i export it to excel. You can see it in picture
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Hi Pierre Goiffon, I try export data in Incident to excel/CSV. I want data show format text. But it show type typography. Example: I want show in excel is: "<" and ">" but it show : "& l dquo;<& rdquo; and & ldquo;>& rdquo;"
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Hi Pierre Goiffon, I try export data in Incident to excel/CSV. I want data show format text. But it show type typography. Example: I want show in excel is: "<" and ">" but it show : "“<” and “>”"
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Export excel error
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Error query in data
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Thanks Jeffrey. I checked it and moved the stimuli. It had working.
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Currently my project uses the function of creating tickets via mail, I want it to automatically set the status to assign and assign the assignee? So how do I configure it to be like that? I tried adding "Ticket Default Values" but it doesn't work? Who can help me with!
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Hi Jeffrey, I want to sort the subcategorys by the order they created their IDs. For example: "Troubleshooting" has ID: 0004 and "Windows installation/upgrade" has ID is 0003, I want to push this guy 0003 up, how?
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Hi all, My client wants the subcategory items sorted by its ID. Is there a way to sort it? Currently I'm seeing it sorted by A-Z. Regards, Edward.
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I check web browser: Failed to load resource: net::ERR_INVALID_URL data:0:1
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HI All, I had error which don't load search on module Managements. When i clicked "search for incident", "search for request", "all request open",.. so it dont load data, and form search fail. I dont know it happen! I used itop version 2.3.3 PHP
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Hi asfia, With iTop version 3.0.0, Current extension "Data synchronization dashboard"don't support and hidden Tab Menu "Administration ". So, You should remove or check code extension. Thanks, Edward.
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Hi Jeffrey, Sorry i fixed it. I misunderstood about mail types and I realized I was wrong about knowing which mail server the mail account belongs to. I confused it between regular office and office 365. I changed it and it worked fine. Thanks,
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Hi all, I have error when i used IMAP email "A", it dont load emails at Inbox. I check code at consule : xxxxxxxxxxxx/env-production/combodo-email-synchro/ajax.php 500 ----- jquery.min.js?t=1633919440.8921:2 when i used email "B" so it can load and use normal. Email of Microsoft. I have researched it and i know it have type: "Exchange Active" and "IMAP/POP3" Did it cause the error?
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Thank you for the quick response. If it was sorted it could be more perfect.
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https://sourceforge.net/p/itop/discussion/customizing-itop/thread/044adc6563/#35dc Can you help me?
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Hello Romain, After a long time, I'm having trouble arranging the fields on the transition form again. I also tried the way you suggested but it didn't work. Here is my code: <classes> <class id="UserRequest"> <lifecycle> <states> <state id="assigned"> <transitions> <transition id="ev_resolved"> <target>resoved<target> <flags> <attribute id="service_id"></attribute> <attribute id="servicesubcatelogy_id"></attribute> <attribute id="solution"></attribute> </flags> </target></target></transition> </transitions>...
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Hi Romain, Thanks you so much! I have tried it. But is it still the same and nothing has changed?
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Error font in extension "Coverage Window" and Calendar dashet
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Hi Guillaume, I remove extension "combodo-data-synchronization-dashboard" and maybe "itop-synchro-dashboard" in extension cause . It impact to Menu tool. Thanks, Edward
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Hi Guillaume, I remove extension "combodo-data-synchronization-dashboard". It impact to Menu tool. Thanks, Edward
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Hi Guillaume, I remove extension "Data collector for OCS Inventory NG". It impact to Menu tool. Thanks, Edward
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Hi Guillaume Lajarige, Indeed! I removed the extension as you said. My menu has returned. Thanks so much! Thanks!
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I tried to re-install on the server with a new setup and even tried to upgrade from the old version. The Administration menu is also not displayed? Currently, I'm using PHP 7.1, MySQL 5.7
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Module menu dont show Administration
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Me too, i have error it. When i try to create ticket request, system show error: Error: Error: Circular dependencies between the fields! Array ( [reporter_id] => Array ( [0] => reporter_id ) )
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i fixed it by i open extension fileinfo in php.ini
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Oke i'm opening extension "extension=php_fileinfo.dll" in php.ini so it fixed.
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Hi Pierre , Cau you help me how to fix it?
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I have error: "CKE : error when uploading image in ajax.render.php, not an image - User='admin', operation=cke_upload_and_browse, class=UserRequest, ImgMimeType=application/octet-stream" I can't add image for my computer into description ticket. And i check log so it show error above. Please help me! I using itop 2.7.1, PHP 7.1, MySQL 5.7
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I have error: "CKE : error when uploading image in ajax.render.php, not an image - User='admin', operation=cke_upload_and_browse, class=UserRequest, ImgMimeType=application/octet-stream" I can't add image for my computer into description ticket. And i check log so it show error above. Please help me!
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When i click ID ticket or click Service/.. so it show warning it. the code you were refering to /var/www/html/application/displayblock.class.inc.php on line 1830 ($oExtensionInstance->EnumAllowedActions($oSet) )
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Maybe, i have used itophub to setup extension. Can it cause this error?
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Maybe, i have used itophub so setup extension. Can it cause this error?
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Hello, I use PHP 7.4.16, iTop 2.7.3, MySQL 5.7.32, ngix 1.18.0 I have seen software requirements and setup it.
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Hi all, please help me! Currently, i'm happenning warning under: Warning: Invalid argument supplied for foreach() in /var/www/html/application/displayblock.class.inc.php on line 1734 Warning: Invalid argument supplied for foreach() in /var/www/html/application/displayblock.class.inc.php on line 1734 Warning: Invalid argument supplied for foreach() in /var/www/html/application/displayblock.class.inc.php on line 1830 Warning: Invalid argument supplied for foreach() in /var/www/html/application/displayblock.class.inc.php...
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You can use the Tab key on your keyboard to select it. It's a bug at version 2.7.1
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Hi All, Please help me, How do export history of ticket? I need check action or change of ticket so report.!
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I find in /core/ormstopwatch.class.inc.php Code: $oTriggerSet = new DBObjectSet( DBObjectSearch::FromOQL("SELECT TriggerOnThresholdReached AS t WHERE t.target_class IN ('$sClassList') AND stop_watch_code=:stop_watch_code AND threshold_index = :threshold_index"), array(), // order by array('stop_watch_code' => $sAttCode, 'threshold_index' => $iThreshold) ); while ($oTrigger = $oTriggerSet->Fetch()) { $oTrigger->DoActivate($oObj->ToArgs('this')); And change it: $oTriggerSet = new DBObjectSet( DBObjectSearch::FromOQL("SELECT...
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I am also having the same problem.! I had config notification with 25% TTO, but it dont send mail. I had check cronjob or trigger/action still works normally. Who can help me fix incident? I'm using itop version 2.7.1 and extension "combodo-mail-to-ticket-automation-3.1.0".
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I had contact, but i don't recieve feedback!
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Hello all, Who can help sharing integrate SAML into iTop or had extension's SAML can share with me? I don't write good PHP code to build it. So I hope anyone can help me?
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Hello all, Who can help sharing integrate SAML into iTop or had extension's SAML can share with me? I don't write good PHP code to build it. So I hope anyone can help me?
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Hi Pierre, As far as I know, iTop can integrate with SAML for SOO login, so is there any extension to integrate it? I am not good at this authen code or extension samples for it.?
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Hi Pierre, As far as I know, iTop can integrate with SAML for SOO login, so is there any extension to integrate it? I am not good at this authen code or extension samples for it.?
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Hi all, I have issue that it it is difficult for me. Currently my iTop is version 2.7.1 with built-in cas-authen but i dont have CAS server for use it. Have method using SAML2 integrate with itop? If i have SAML, i can integrate with AD FS to authen.
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Hi all, I have issue that it it is difficult for me. Currently my iTop is version 2.7.1 with built-in cas-authen but i dont have CAS server for use it. Have method using SAML2 integrate with itop?
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I have seen this problem for a long time now and as of now version 2.7.1 has come out but nothing solved? It just has to add cas authen. If I don't have a cas server, how can I get SSO outside. Built-in SAML for example !! Who has a detailed idea of this or not?
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Is there any way to build SAML for itop?
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Hello Denis, Currently, I am using version 2.7.1 and have integrated CAS's SAML and can I use cas_host to configure to ADFS for authen?
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Hi all, I have issue that it it is difficult for me. Currently my iTop is version 2.7.1 with built-in cas-authen and I know that it can be milled via saml. So I am trying to configure the realm by adfs through the CAS's SAML. I am having a problem with how to configure the mapping to adfs. My AD FS has all the information but currently I do not know how to image it to itop? Can anyone help me?
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Hello Denis, Currently, I am using version 2.7.1 and have integrated CAS using SAML2 and can I use cas_host to configure to adfs to authen?
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There is a problem with your CAS host link. Please see if your CAS host link is really working.!
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Hi zengyue, Did you change 'allowed_login_types' => 'external|form|basic|cas',? And you had CAS host so authen? 'cas_host' => '192.168.X.X', Here it will lead to the authen server for authentication, you must be sure to configure the CAS host.
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I resolved it. add cas into 'allowed_login_types' => 'external|form|basic|cas',
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How do to show button SSO CAS? Current it dont show in Login form?
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Thanks Jeffrey, Do you have a way to get prefix like this ([System] [AI]), how to filter out each of these prefixes and map it with service and atrial subservice? I have seen the link you shared, it only supports to fix the known service / subservice, not in the Subject / Title prefix filter type?
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Is there a way to filter the Subject mail so that when the mail arrives it can filter the first prefix to get the correct service, subservice? Example: The title mail is: "[System] [AI] An error was reported from the system." The system will get [System] and [AI] and check in the service and subservice whether or not and will choose that Service. If title don't have prefix ([System], [AI]) so it will not log ticket.
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Is there a way to filter the Subject mail so that when the mail arrives it can filter the first prefix to get the correct service, subservice? Example: The title mail is: "[System] [AI] An error was reported from the system." The system will get [System] and [AI] and check in the service and subservice whether or not and will choose that Service. It will not log ticket
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Currently, there is extension "Mail to ticket automation" and is it possible to adjust it or add fields to filter out service / subservice to log tickets?
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Is there a way to filter the Subject mail so that when the mail arrives it can filter the first prefix to get the correct service, subservice? Example: The title mail is: "[System] [AI] An error was reported from the system." The system will get [System] and [AI] and check in the service and subservice whether or not and will choose that Service. If not, it will be NULL.
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I using itop version 2.7.1 and extension combodo-sla-computation/2.2.0
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Hi Pierre, Is there a way to hide parameters on a link? Example:http://localhost/pages/UI.php?operation=search&filter=%5B"SELECT%20%60Contact%60%20FROM%20Contact%20AS%20%60Contact%60%20WHERE%201",%5B%5D,%5B%5D%5D&c[menu]=SearchContacts&c[org_id]=8%20%20%20OR%20%271%27=1 In my opinion, hackers can attack thanks to query parameters like this?
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Hi Pierre, Is there a way to hide parameters on a link? Example:http://localhost/pages/UI.php?operation=search&filter=%5B"SELECT%20%60Contact%60%20FROM%20Contact%20AS%20%60Contact%60%20WHERE%201",%5B%5D,%5B%5D%5D&c[menu]=SearchContacts&c[org_id]=8%20%20%20OR%20%271%27=1
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Hi Pierre, I use extension: "SLA considering business hours". I create of a new Coverage Window or update one Coverage Window available, itop will happen ERROR 500, i check it and it infor to me at line 3497 in itop/application/cmdbabstract.class.inc.php. I change it by add term "is_array($sAttCode) && is_array($aAttFlags)". After i test again and iTop dont happen error it. I thinks $sAttCode and $aAttFlags should be reset to make it more reasonable. Sorry English of me not good!
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Hi Pierre, I use extension: "SLA considering business hours". I create of a new Coverage Window or update one Coverage Window available, itop will happen ERROR 500, i check it and it infor to me at line 3497 in itop/application/cmdbabstract.class.inc.php. I change it by add term "is_array($sAttCode) && is_array($aAttFlags)". After i test again and iTop dont happen error it. I thinks $sAttCode and $aAttFlags should be reset to make it more reasonable.
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Hi Pierre Goiffon, I find bug when i use Extension "Coverage Windows" in "Service Management". If you modify 1 event or scheduling in it, it will alert Error 500 because in line 3497.
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Hi Pierre Goiffon, Thank you for confirmation. I will try to explain to IT my side.
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I had a similar error, Service WAF scanned that "SELECT Expression" was a flaw when using the "Search" Action when i want to find "Contact". It related core/dbojectsearch.class.php ??? IT Team request me just edit/change SQL. Because it security breach
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I had a similar error, Service WAF scanned that "SELECT Expression" was a flaw when using the "Search" Action. It related core/dbojectsearch.class.php ??? IT Team request me just edit/change SQL. Because it security breach
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I had a similar error, Service WAF scanned that "SELECT Expression" was a flaw when using the "Search" Action. IT Team request me just edit/change SQL. Because it security breach
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I had a similar error, Service WAF scanned that "SELECT Expression" was a flaw when using the "Search" Action. IT Team request me just edit/change SQL.
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I had a similar error, Service WAF scanned that "SELECT Expression" was a flaw when using the "Search" Action.
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This is a serious security error that needs to be addressed. Does the admin have a solution or suggestion about it?
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This error is caused by using "SELECT Expression" Service WAF has block action it.
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Waf block search/post when i use internet
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Sorry, It has to be like this:`` **> @@ itop/application/cmdbabstract.class.inc.php - line 3497 foreach(MetaModel::ListAttributeDefs(getclass($this)) as $sAttCode => $oAttDef) { if (arraykeyexists($sAttCode, $aAttFlags)) if (isarray($sAttCode) && isarray($aAttFlags) || arraykeyexists($sAttCode, $aAttFlags)) { $iFlags = $aAttFlags[$sAttCode]; }*
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Sorry, It has to be like this:`` *@@ itop/application/cmdbabstract.class.inc.php - line 3497 foreach(MetaModel::ListAttributeDefs(getclass($this)) as $sAttCode => $oAttDef) { if (arraykeyexists($sAttCode, $aAttFlags)) if (isarray($sAttCode) && isarray($aAttFlags) || arraykeyexists($sAttCode, $aAttFlags)) { $iFlags = $aAttFlags[$sAttCode]; }*
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if you use (array_key_exists($sAttCode, $aAttFlags)) it will happen to "ERROR 500" So you just it by (is_array($sAttCode) && is_array($aAttFlags)) itop/application/cmdbabstract.class.inc.php This is just a comment.
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array_key_exists($sAttCode, $aAttFlags) -> is_array($sAttCode) && is_array($aAttFlags)
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