Activity for Samuel Diaz
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Samuel Diaz posted a comment on discussion Extending and integrating iTop
It's solved now, thanks!
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Hi there! I have awuestion related to the OpenID extension. I already make the basic configuration for the extension and the azure environment, but when Im trying to login in the platform I receive the message "User Not Allowed", I verify the login information, extension configuration, but I dont found the issue. The application make the valiation with AD and its working, but I think iTOP have a problem with the mapping. Do you have any suggestions for this issue?
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Thank you
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Hi!! I'd like to ask for your help. I'd like to know how iTOP extension purchases work for the instances in my project. If anyone could help me with the following, I would greatly appreciate it: 1. Are payments a one-time fee? 2. Once purchased, are updates included, or do I have to purchase them again? 3. Is the extension purchased per instance, or can a single purchase be applied to multiple instances? I see an extension that I'd like to buy, but I dont know how the platform store works with the...
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The extension was installed sucessfully, but it seems is not working:
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I have iTOP 3.2 Community version
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This is the profile section: <user_rights> <profiles></profiles></user_rights> <!-- Service Desk Agent --> <profile id="4" _delta="define"> <groups> <group id="UserRequest"> <actions> <action id="stimulus:ev_reject">allow</action> </actions> </group> </groups> </profile> <!-- Support Agent --> <profile id="5" _delta="define"> <groups> <group id="UserRequest"> <actions> <action id="stimulus:ev_reject">allow</action> </actions> </group> </groups> </profile> </profiles>
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Hi There! I have some questions about a customization I'm trying to implement. Initially, I created a reject function for the Service Desk Agent and Support Agent roles. These roles had a reject button and required users to enter a comment explaining the reason for the rejection. I implemented this directly in the iTOP core, and it worked perfectly. The problem is that when I tried to update, I received errors due to "corrupted" files (the XML files had been modified). I restored the original files...
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Hi There! I'd like to ask if there's a way to calculate how long a ticket remains in "Pending" status. I've seen some methods, but none are built into the application itself. Is there a setting or extension that can help me calculate this time?
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Hi there! I would like to ask for your help in configuring working hours in iTOP, as I am currently receiving tickets outside of my working hours and the SLT counters are still running. I would like to prevent this, but I am not sure where to configure it. I am using iTOP 3.2.1
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It works now, thanks!
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Hi There! I working to configure the notifications in iTOP, I make some triggers when the ticket is created, but my problem is when I tried to assign the ticket to the support agent, iTOP doesnt send the notification. Can some one help me? Im using the version 3.1.1
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Hi There! I have a problem with the configuration of my iTop application, when I try to assign one ticket to my support team, the team and person doesnt appear, anyone knows why? Please help. I already configure the next objects: * Organizations * Persons and Profiles * Delivery Model * Services, Service family and Subcategory services * Customer Contract * SLA's and SLT's
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