Rohit Kushwaha

Hi everyone, i have a query regarding the itop import data. i have approximately 1000 records of incident tickets that I am importing into itop and it takes at least 40-50 minutes for the records to be imported. could someone please let me know if this amount of time is normal? if not, how long should it take for these records to be imported, and how can i optimize the process?

Hi Team, I have two instances of iTop. I want to import data for 50 incident tickets from the first instance into the incident category of the second instance. I am importing the CSV file in the data management category, but I am encountering an error related to the "ref" field stating, "can not update the data, 'ref' is read-only." Additionally, if I do not select "ref" and only select other fields like title, organization, etc., even when the data is correct, it shows as "not match." Can someone...

Hi everyone, I need to add a website bot to the client portal / user portal / standard portal. I have the bot(widget) script and I need to add it to the "head" part of the HTML code in the portal's code. However, I'm not sure how to check the iTop standard portal / user portal in the datamodel, and which file I should add it to. If anyone knows, please let me know. I appreciate your replies and answers.

Hi Everyone, I would appreciate it if someone could kindly respond to my queries.

Hi Team, I am facing an issue where I am making some code modifications and additions in the "model.itop-standard-email-synchro.php" file located within "itop-standard-email-synchro" under "env-production", the changes I've made are working as expected. But when I try to make the same changes in the "model.itop-standard-email-synchro.php" file under "datamodel->2.X->itop-standard-email-synchro", they are not working. Additionally, when I make code changes directly in the "env-production" file and...

Hi everyone, I have two questions that I'm having trouble understanding. The questions are as follows: which case “sPattern” is not null in GetRelatedTicket method present in D:\xampp\htdocs\itop\env-production\itop-standard-email-synchro\model.itop-standard-email-synchro.php which case “aMatches” is not null in GetRelatedTicket method present in D:\xampp\htdocs\itop\env-production\itop-standard-email-synchro\model.itop-standard-email-synchro.php Could someone please explain how these pieces of data...

HI @pierre , I checked the email to ticket automation extension webpage where I found an FAQ section. I am implementing the same thing discussed there into the code. However, my closed tickets are still being updated. For reference, I'm attaching the portal code. is there another possibility to get the same scenario. Regards, Rohit

Hi Guys , I'm making some changes or modifications at the code level in the file model.itoppstandard-email-synchro.php inside the datamodel->itop-standard-email-synchro folder for email to ticket automation extenstion . However, these changes are not being replicated or visible on iTop. What steps should I follow to ensure that the changes are replicated on the iTop portal? Before changes: "$this->Trace("iTop Simple Email Synchro: Error: the incoming email refers to the ticket ".$oTicket->GetName()."...