Pierre

Hello Pierre, I'm not using any customisations / custom extensions, so not sure if this is the source of the error. But I will read-up on the migration notes and check all installed extensions. Regards, Pierre

Hello Pierre, Thanks for your reply! There's nothing in the logs, and yes I'm using a reverse proxy. I managed to solve this by updating the modules manually. Regards, Pierre

Hi Userofuser, I have the exact same problem. Did you manage to solve this? Regards, Pierre R

Hello, I'm trying to upgrade to version 3.0 but get this error: Upgrade failed Error loading module "itop-tickets": /itop_design/classes/class[Document] at line 732: could not be found - Loaded modules: dictionaries,core,application,approval-base,authent-cas,authent-external,authent-ldap,authent-local,combodo-cmdbchange-cleaner,combodo-email-synchro,itop-attachments,itop-backup,itop-config,itop-files-information,itop-object-copier,itop-portal-base,itop-portal,itop-profiles-itil,itop-sla-computation,itop-standard-email-synchro,itop-tickets...

Hello, I'm using iTop 2.7.5-1 and I want to upgrade to 3.0. Before upgrade I want to update my installed extensions to the latest versions. On iTop Hub, I select My instance and click on the update to a newer version in the list of extensions. In the pop-up I click on "Install now". The redirector is redirecting to my instance and I need to login (?). After logging in as admin nothing happens and the extension is not updated. What can I do? How to update the extensions? Regards, Pierre

Clear, thanks!

Hello Pierre, Thanks for clarifying. I've checked the link, but I can't find how to run setup again. Could you give some instructions on how to do this (not upgrading, but executing setup on an existing installation)? Thanks, Pierre

Hi Jeffrey, Thanks for your reply. The app root URL is the same, I just changed it for testing. Probably when you change the URL and run setup, the cache(s) will be deleted as this was the reason for this behaviour. See the reply from Guillaume which solved the issue. Regards, Pierre