Pierre Goiffon

Hello, Multiple external keys are pointing on user instead of contact, like CMDBChange for example... To my knowledge this is not something publicly documented, and we might have done in but for clients under subscription...

This is a very bad practice : forking the source code will prevent you from updating it ! You should use the Combodo extensibility model instead, by creating a custom module. See https://www.itophub.io/wiki/page?id=latest:customization:start

Hello, The extension stores time spent in dedicated objects, so what you are asking for requires some development. If you want a quote you can contact sales@combodo.com

Hello, See in the documentation : It is necessary to install the small extension Data model for OCS Inventory which adds some fields and an “OCS Inventory” link on synchronized PCs, Servers, Virtual Machines, Mobile Phones and software. This link opens a new tab with the OCS page of the device. You should install this extension on you target iTop instance.

Hello, Good to hear :) As a reference on iTop XML format versions : https://www.itophub.io/wiki/page?id=3_1_0:customization:xml_reference#changes_history

Hello Tim, Indeed the script just reads and doesn't delete anything. When the decision will be made to which data to remove and backup made, you'll be able to query the objects either in iTop or directly in your DB : attachments as stored as plain iTop objects (Attachment)

Hello, Take a look at the log/setup.log file ?

Hello, If you wish to develop locally and run remotely, PHPStorm has a great deployment feature. If you just want to develop and run locally, then you should install the iTop requirements on your machine. If you're using Windows, there are easy to deploy solutions like WAMP.