psn

Hi All, What is the mandatory field "Connection type" when adding a device to the "Devices" tab in a "Network Device" entry? You can choose either "up link" or "down link". Is this indicating that link is either up or down or upstream or downstream? If the latter, aren't a lot of them both upstream and downstream? And also, should it be mandatory? We failed to find any documentation for this unless our search-foo is severely lacking. Thanks, Peter

Hi Jeffrey, That is definitely true. But my reasoning was that organisations mostly tend to use only one messaging/chat system so that reporting would make this visible. It feels a bit strange that it isn't in there because you have phone, but not the specific phone system; you have mail but not the specific mail system. That makes sense to me and is why I would not include the specific messaging system per se. You also have monitoring, not the specific system you happen to use I suppose? (although...

Hi Hipska, Thanks for the reply. I am aware that we could implement this as an extension but it felt so ubiquitous that I thought it may be to iTop's advantage to have it in there from the start. Also, when we get contacted by Teams it is more chat I refer to (could refer to any messaging software really), so not really orally, although that too would definitely be an origin that would make sense. :-) best, peter

Request: Could you add "Chat" as Origin for User Requests?