Kirushoth Kirubaharan

When can I expect this issue be resolved?

Yes, I'm referring to two distinct instances - one that had 2.7.4 installed and 3.0.1 installed on the other.

I was able to export an XLSX file on an iTop 2.7.4 instance. However, on an instance with 3.0.1 installed, I was unable to export in XLSX: https://cms-sgc.dev.global.gc.ca/uat/web/webservices/export-v2.php?login_mode=basic&charset=ISO-8859-15&format=xlsx&expression=SELECT%20Location&fields=name,floc,id

I was able to export an XLSX file on an iTop 2.7.4. However, on an instance with 3.0.1 installed, I was unable to export in XLSX: https://cms-sgc.dev.global.gc.ca/uat/web/webservices/export-v2.php?login_mode=basic&charset=ISO-8859-15&format=xlsx&expression=SELECT%20Location&fields=name,floc,id

I believe this is an iTop specific issue

We noticed that on iTop 2.7.4 the export worked as expected. Here are our other configs: PHP 7.3 mariadb 10.3

So this seems to be out-of-box issue, if the file is being "unzipped" while downloading. How do we resolve this?

I have the same issue when filtering based on id (See attachment)