Activity for Keyner EM
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Keyner EM posted a comment on discussion General Discussion
I have not configured anything, but I have noticed that if the SLTs are not defined with the “TDA – Assignment Time” metric, it takes by default the value of the SLTs with the “TDS – Solution Time” metric that we have created.
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Hello, I hope you are doing well. How can I find out what the default assignment time value or assignment time limit is for a ticket? Regards.
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Hello Mr. Guillaume
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Hello Mr. Guillaume
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Hello Mr. Guillaume, I hope you are well. I appreciate your help, but doing what you mentioned deletes the "User Request Closed" block in my User Portal, I want to delete it but from the support portal. I tried another way and that was to redefine the Support Agent profile to eliminate the ev_close stimuli, in the Incident and User Request groups, I ran tests and it worked, because when I assigned myself this profile and marked a case as solved and wanted to close the ticket, the action Close this...
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Hello Mr. Guillaume, I hope you are well. I appreciate your help, but doing what you mentioned deletes the "User Request Closed" block in my User Portal, I want to delete it but from the support portal. I tried another way and that was to redefine the Support Agent profile to eliminate the ev_close stimuli, in the Incident and User Request groups, I ran tests and it worked, because when I assigned myself this profile and marked a case as solved and wanted to close the ticket, the action Close this...
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How can I redefine an existing profile? Just putting the delta="redefine" in the profile and placing this profile inside my <profiles></profiles> tags in my extension?
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Hello everyone, I hope you are well. How can I disable the “Close this ticket” button for people who are analysts of X requirement in the support portal. I thank you in advance for your attention and collaboration. Greetings.
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Hello, good day everyone, I hope you are well. In the Data collector for LDAP documentation, it tells me that the groups are synchronized with the profiles in iTop. How can I do so that instead of the groups being assigned as profiles to the user, this is stored in a new field in the Person class? I thank you in advance for your attention and collaboration. Greetings.
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Hello, good day everyone, I hope you are well. In the Data collector for LDAP documentation, it tells me that the groups are synchronized with the profiles in iTop. How can I do so that instead of the groups being assigned as profiles to the user, this is stored in a new field in the Person class? I thank you in advance for your attention and collaboration. Greetings.
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Hello everyone, I hope you are well. I have a collector that connects to the active directory (Active Directory Users and Computers) and I can get the attributes of the users that are created in the folder called “Users”. Everything is fine with the synchronization parameters to carry values from the Active Directory User object, with the fields of the Person class in iTop. My concern is the following, in the information of the DA Person Object, I have a tab called “Member of”, this has values...
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Hello everyone, I hope you are well. I have a collector that connects to the active directory (Active Directory Users and Computers) and I can get the attributes of the users that are created in the folder called “Users”. Everything is fine with the synchronization parameters to carry values from the Active Directory User object, with the fields of the Person class in iTop. My concern is the following, in the information of the DA Person Object, I have a tab called “Member of”, this has values...
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Hello everyone, I hope you are well. I have a collector that connects to the active directory (Active Directory Users and Computers) and I can get the attributes of the users that are created in the folder called “Users”. Everything is fine with the synchronization parameters to carry values from the Active Directory User object, with the fields of the Person class in iTop. My concern is the following, in the information of the DA Person Object, I have a tab called “Member of”, this has values...
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