Activity for Kai Karger

  • Kai Karger Kai Karger posted a comment on discussion Extending and integrating iTop

    hi, using the LDAP data collector it automatically locks the attributes and any further sync will not be able to update existing records. Unable to update destination object: The field Function (function) is not writable because it is mastered by the data synchronization. Value not set.: issues = {0=>The field Function (function) is not...(302 chars)... is this by design? How can I allow the sync to update the values?

  • Kai Karger Kai Karger posted a comment on discussion Customizing iTop

    bit of a late reply but other things had priority in our business. I have 3 syncs set up because we have different ldap groups that should get different user profiles in iTop. So I created 3 config files, one for each group. I run the sync 3 times, each time with another config via cron /usr/bin/php /opt/ldap-data-collector-1.2.3/exec.php >/dev/null 2>&1 && /usr/bin/php /opt/ldap-data-collector-1.2.3/exec.php --config_file=/opt/ldap-data-collector-1.2.3/conf/params.local.iso.xml >/dev/null 2>&1 &&...

  • Kai Karger Kai Karger posted a comment on discussion Customizing iTop

    Unlocking the field in iTop does not work either as every sync will lock it again

  • Kai Karger Kai Karger posted a comment on discussion Customizing iTop

    Unable to update destination object: The field Function is not writable because it is mastered by the data synchronization. Value not set.: issues = {0=>The field Function is not writable because it i...(280 chars)... Hi, we have been using the LDAP Data collector to get persons and users from our LDAP but after changing the phonenumber of one person on the LDAP side we get this error about iTop not being able to update the phone on the iTop side because the field is locked. Which does not make sense...

  • Kai Karger Kai Karger posted a comment on discussion Customizing iTop

    Hi, I got stencils running for Incidents to create a work order but I'm not sure how to create multiple work orders at once. Is it working by creating multiple templates and then in the template OQL you define a scope that selects all the templates? What about creating work orders and a problem for an incident?

  • Kai Karger Kai Karger modified a comment on discussion Customizing iTop

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  • Kai Karger Kai Karger posted a comment on discussion Customizing iTop

    Bless you, I'm aware of the translation and nested locations for the item locations but I wanted to simplify it to find the error before going on. The error was the closing Fields tag being beneath the Presentation tag. The presentation definition has to come after the fields are closed. I must have copied the presentation definition into the wrong line. Maybe I would habe seen it after a night of sleep. I will add proper nesting and IDs

  • Kai Karger Kai Karger posted a comment on discussion Customizing iTop

    Bless you, I'm aware of the translation and nested locations for the item locations but I wanted to simplify it to find the error before going on. The error was the closing Fields tag being beneath the Presentation tag. The presentation definition has to come after the fields are closed. I must have copied the presentation definition into the wrong line. Maybe I would habe seen it after a night of sleep. I will add proper nesting and IDs

  • Kai Karger Kai Karger posted a comment on discussion Customizing iTop

    hi, I added a new field and the field is created in the database as seen in the attachment. When adding the presentation tags it has no effect. The new field does not show up. Here is my datamodel file for the extension: <?xml version="1.0" encoding="UTF-8"?> <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.6"> <classes> <class id="Incident"> <fields> <field id="classification" xsi:type="AttributeEnum" _delta="define"> <values> <value>Non-critical deviation</value> <value>Critical...

  • Kai Karger Kai Karger posted a comment on discussion Customizing iTop

    Hi, I'm not sure if I did not find it in the documentation but is it possible to limit what services the portal users can see in the user portal?

  • Kai Karger Kai Karger posted a comment on discussion Installing and using iTop

    the problem occured on 2.7.0-1-5541 and yes, updating is also on the todo list

  • Kai Karger Kai Karger posted a comment on discussion Installing and using iTop

    It is not an extension but a module. I ran the setup again and it fixed the problem, making LDAP User available although I did not change anything in the files and in the setup there was no mention or option to turn on LDAP.

  • Kai Karger Kai Karger posted a comment on discussion Installing and using iTop

    Hi, I was looking into enabling authentification by ldap for our iTop installation and I noticed that only "external user" and "iTop User" is available for us. I checked /datamodels/2.x/installation.xml thinking that the module was disabled before installation. There is no mention of the authent-ldap in the installation.xml. I compared it to the the source but there is no mention of the authent-ldap module either. The files for the module itself are existing in /var/www/itop/datamodels/2.x/authent-ldap/module.authent-ldap.php...

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